Asian foods are rich with umami, which has been described as a fifth taste.
Marc Halperin: Resident F&B Expert
What are you craving, exactly, when you yearn for a heaping mound of pad thai noodles, or a plate of kung pao chicken, or a bowl of miso soup? On one very obvious level, it’s undoubtedly the taste. In the former two examples, the blend of sweet, savory, and spicy flavors offers a pleasing...
Scott Gittrich has built Toppers Pizza into a successful franchised business.
Denise Lee Yohn: QSR's Marketing Guru
As the economy slowly strengthens, founders of successful eateries may be considering franchising as a growth model, but experts say CEOs must approach it with caution and do their due diligence to make sure it’s appropriate for their brand. The first step, experts say, is to explore the viability...
How Do You Roll lets patrons customize their sushi dishes.
Emerging Concepts
Sushi concept How Do You Roll? is hitting its stride, growing to seven locations since opening in late 2008, with plans for 20 more stores in 2012. “The first seven are all in Texas,” says cofounder and CEO Yuen Yung. “And we will soon be in California, Florida, and Arizona. We have six in the...
Mohammad Al Madani brought Charley's to Abu Dhabi and Dubai.
Growth
Mohammad Al Madani is a worldly man. After graduating from the University of Tulsa, Oklahoma, with a bachelor’s degree in petroleum engineering, Madani went home to Dubai and launched an engineering consultancy firm, Apex International Engineering Consulting. Since then, Madani has become a...
Building repeat visits extends beyond simple loyalty programs.
Denise Lee Yohn: QSR's Marketing Guru
Q: What are three important things to keep customers coming back and building new customers into repeat customers? — Brian Durban, owner/operator, Genghis Grill A: It’s very smart to be asking about building repeat business. After all, many analyses show it costs a company more to get new...
Chipotle has supported small family farms with its Food with Integrity campaign.
Ingredients & Dayparts
When the National Restaurant Association (NRA) unveiled the results of its “What’s Hot in 2012” chef survey in December, few were surprised that locally sourced meats and seafood secured the No. 1 spot on the list of top 10 menu trends for this year. Or that the term local showed up in three other...
Specialty beverages like energy drinks can help drive fast food sales.
Menu Innovations
McDonald’s signs boast about the incredible number of hamburgers—now many billions—it’s served over the years. But with the customer clamor for specialty beverages growing louder, the fast food icon may one day brag about the number of peppermint mochas sold. When McDonald’s launched the McCafé...
McDonald's recalled promotional glasses that proved to have lead in the paint.
Story
It occurred to me recently that we are all just trying to have a nice life, build a good business, and make enough bucks to be comfortable. Most of us try to do good things for the communities we work in. But sometimes what we attempt to do doesn’t always work out because we make mistakes, or worse...
Start up technology entrepreneurs use disruption method to change restaurant industry.
It was another late night last fall at the LivingSocial office in Washington, D.C., and Alan Clifford and Ian Costello were hungry.
Quick-serve restaurant owners are some of the busiest people you may ever know.
Top QSR industry customer trend makers for the year include fresh vegetables.
We’ve gazed into our crystal ball, read the stars, and turned over our Magic 8 Ball a few times, all in an attempt to divine what trends will affect the limited-service restaurant industry in the coming year.OK, that’s not what happened.
Atlanta fast casual chef talks fresh and local veggie sourcing in restaurants.
Vegetables are no stranger to the limited-service industry, but have long been confined to the salad bowl and sandwich topping station.
Top QSR franchisee in North Carolina shares ideas for connecting with community.
Like so many who go on to make a career in foodservice, Jeff Rigsby landed a job at a quick serve when he was in high school.