Specialty beverages like energy drinks can help drive fast food sales.
Menu Innovations
McDonald’s signs boast about the incredible number of hamburgers—now many billions—it’s served over the years. But with the customer clamor for specialty beverages growing louder, the fast food icon may one day brag about the number of peppermint mochas sold. When McDonald’s launched the McCafé...
McDonald's recalled promotional glasses that proved to have lead in the paint.
Story
It occurred to me recently that we are all just trying to have a nice life, build a good business, and make enough bucks to be comfortable. Most of us try to do good things for the communities we work in. But sometimes what we attempt to do doesn’t always work out because we make mistakes, or worse...
Apple has thrived because of the good will it has established with customers.
Outside Insights
When Steve Jobs passed away in October, many questioned whether or not Apple would be able thrive without his leadership. But when the company announced in January that its first-quarter sales had risen 73 percent to $46 billion, it was clear to everyone that Jobs had left the company in good shape...
Imported foods pose a threat to consumers unless their safety is secured.
Special Report
The U.S. Food and Drug Administration’s Food Safety Modernization Act (FSMA) was signed into law by President Obama just more than a year ago, but companies that import foods from other countries still must work hard to ensure their supply systems are in top shape to stop contaminations from...
Wendy's will remodel 50 stores in 2012.
Industry News
Wendy's will build 20 and remodel 50 company-operated restaurants in the U.S. and Canada in 2012 with new, bold, and contemporary designs. This follows the opening of 10 “Image Activation” restaurants in 2011.  To see QSR's exclusive tour of one of the prototypes, go here. The company conducted...
Industry News
Starbucks executives announced during the brand’s first-quarter earnings call that the company increased its net revenues to a record $3.4 billion during the quarter. Further, global comparable store sales were up 9 percent. Howard Schultz, CEO of the global coffee quick serve, said during the call...
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Industry News
Guests will soon know the answer to the question “What’s in Your Box?” when San Francisco’s FK Restaurants & Hospitality debuts its innovative Asian Box concept in Palo Alto, California, in February 2012.  Inspired by Asian street food carts, Asian Box will showcase traditional cooking methods...
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Industry News
In an Allentown, Pennsylvania, shopping center, The Gyro Company is surrounded by fast-casual giants, including Five Guys, Panera Bread, and Firehouse Subs. But the little Greek concept isn’t taking the competition lying down. The 51-seat, 2,100-square-foot Gyro Company features a funky attitude...
Crises like inappropriate employee behavior could hurt a brand in the long run.
Ask any quick-serve operator who’s been through a crisis. He will be able to tell you the exact date, time, and day of the week the fate of his concept came under attack.
QSR brands hire company financial officers with range of business skills.
Chief financial officers (CFO) do more than count dollars and prepare financial reports. They evaluate financing options, monitor industry metrics, improve operational efficiencies, and identify where risks and opportunities exist.
New innovative technology tools improve and streamline restaurant business.
Technology is sort of a funny word to use in the limited-service restaurant industry these days—or any industry, really. After all, what does technology even mean anymore? Does it only reference digital tools? Or does smart equipment count, too?
QSR chains take notes from Millennial led startup companies to innovate business.
When Manny Carral started Revolucion Coffee + Juice in San Antonio four years ago, he thought he was going into unfamiliar territory. The California transplant had no background in food or beverage service and had recently moved to Texas.
Top QSR franchisee in North Carolina shares ideas for connecting with community.
Like so many who go on to make a career in foodservice, Jeff Rigsby landed a job at a quick serve when he was in high school.