McDonald's hopes its new TV channel will keep customers in stores longer.
Web Exclusive
After two years of testing in Los Angeles, San Diego, and Las Vegas, McDonald’s will launch its own in-store television network in 645 California stores later this year. The McDonald’s Channel is expected to reach nearly 20 million people each month and integrate online and social-networking...
Tap water consumption is on the rise.
Industry News
Tap water is one of the fastest growing beverages ordered at U.S. restaurants whereas revenue-generating beverages have been declining over the past five years, according to foodservice market research conducted by The NPD Group.  Tap water servings currently represent 8 percent of the 50 billion...
Bojangles launches new ad campaign.
Industry News
A breaking TV campaign for Bojangles’ Restaurants aims for larger ticket purchases with the launch of the “Big Bo Box” combination special. The campaign is by advertising agency BooneOakley, Charlotte, NC.   The Big Bo Box, priced at $19.99 and up, holds various large meal combinations, all...
Industry News
With franchisees still struggling to access the capital necessary to open new stores and run their operations, franchisors are getting help from an online service to pair operators with suitable lenders. David Nayor, co-president and chief operating officer of, says the service was...
Pollo Campero New Store
Industry News
Interbrand Design Forum rebranded Latin chicken chain Pollo Campero with a new unit in Webster, Texas, recently. “Like” QSR on Facebook to see more photos! Two other locations are expected to open in the Houston area by the end of the year. Each location will be 2,380 square feet. “Pollo Campero is...
Industry News
Boneless pork and barbecue-sauce-loving fans have reason to rejoice today. For the second time in as many years, the McRib sandwich has returned nationwide to participating McDonald's restaurants through November 14. The McRib—a boneless pork patty made from USDA-inspected quality boneless pork,...
New takes on comfort foods like pastas are drawing customers.
Menu Innovations
It’s the type of food that makes us think of home, mom’s cooking, and simpler times. To many, the tastes and smells evoke warmth, good memories, and inner peace. In short, comfort. Every nation and culture seems to have its own version of comfort food, from Mexican enchiladas to Chinese stir-fried...
Fresh To Order's Jesse Gideon, right, with founder Pierre Panos.
Industry News
Atlanta-based fast-casual concept Fresh To Order is aiming to increase loyalty while cutting back on labor and food costs with the launch of its SmartMenu kiosk technology. The SmartMenu, created by Usable Health, offers customers a kiosk where they can see detailed information about menu items,...
Quick service owners and franchisees need to negotiate who owns historical data.
Are you shopping for new restaurant performance management solutions? Whatever your reasons or your needs are, before you start shopping, you will want to give some thought to who owns your historical data.
QSR brands improve customer service hospitality skills to attract new guests.
Although the limited-service industry was built on the pillars of convenience and speed, the human factor is what sets brands apart.
Quick service brands can explore innovative potato dishes like poutine.
What can I possibly tell you about potatoes, dear quick-serve industry professional, that you don’t already know? It’s not as though you’re unacquainted with America’s favorite starch.
Top QSR burger brand Shake Shack had successful IPO stock offering.
When Shake Shack went public in January, its shares were priced at $21. The next morning, the stock began trading at $47 per share, and in May, the price peaked at nearly $97.
Top QSR chains add new workers with jobs to prep for holiday business rush.
Those in the world of customer service know all too well the stress that the holiday season brings: long lines of customers, clogged parking lots, and sometimes hangry (hungry and angry) shoppers.To accommodate the huge jump in traffic, businesses across America start hiring and training large level
QSR brands roll out new healthy menu items like nutritious salads.
It’s a rite of passage: In August, well before the actual fall season begins, limited-service brands—especially those among the coffee, doughnut, and bakery-café categories—trip over each other to be the first to market with all fashions of fall-themed goods, from apple-pie this to