Menu Innovations
What is Captain D’s working on in menu development today? We’ve been around a long time; the company was founded in 1969. For much of that time, we were a batter-and-breading house. The fish and chips has been and still is our No. 1 selling item. The grill is probably the biggest news for us in...
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Industry News
Consumers are drinking more … coffee and specialty beverages, that is. According to the National Restaurant Association’s annual forecast, snack and nonalcoholic beverage bars are estimated to witness a 5.2 percent sales boost in 2015. This burgeoning popularity helps explain how two sister...
QSR brands must change pay models to incorporate new government regulations.
Web Exclusive
When President Barack Obama announced a sweeping change to the country’s overtime pay law on June 30, the ripples from the first proposed adjustment in decades were immediately felt throughout the retail industry. To some employees, it could spell the end of working extra hours without additional...
Industry News
Putting a dish like pasta in a cone might seem like a wholly American way to rush through a leisurely meal. But for Emanuele Attala, chef and co-owner of the Spaghetti Incident in Manhattan’s Lower East Side, the inspiration came from his hometown of Rimini, Italy. “During the summer they do a...
Industry News
Technology has long been lauded as the saving grace of an industry that relies heavily on efficiency, but amidst all of the marketing, hopes, and hype, it can be hard to tell what the big picture of restaurant tech really looks like for operators on a day-to-day basis. In an enlightening...
QSR sandwich chain executive talks inspiration to buy company.
Start to Finish: What Inspires Execs
I remember falling in love with Capriotti’s in college. My roommate, lifetime friend, and now current business partner came home one day praising Capriotti’s as the best sandwich he had ever had. After a week, he practically dragged me there himself. He was right: It was the best sandwich I'd ever...
QSR restaurant concepts streamline unit design to better manage customer traffic.
Design
Operators are often looking to improve their store throughput, or the efficiency with which they get customers through the restaurant. But at least one industry expert thinks that as they do so, they’re overlooking the business potential of zone merchandising to both speed throughput and boost...
QSR operators work to make higher wages effective in restaurant operation.
Human Resources
The minimum wage is on the mind of most quick-service operators today, especially as many states and cities pass regulations that bump the minimum wage upward. But when Moo Cluck Moo founder Brian Parker and his team first sat down to discuss employee pay, he says, the minimum wage wasn’t even a...
Crises like inappropriate employee behavior could hurt a brand in the long run.
Ask any quick-serve operator who’s been through a crisis. He will be able to tell you the exact date, time, and day of the week the fate of his concept came under attack.
QSR brands hire company financial officers with range of business skills.
Chief financial officers (CFO) do more than count dollars and prepare financial reports. They evaluate financing options, monitor industry metrics, improve operational efficiencies, and identify where risks and opportunities exist.
New innovative technology tools improve and streamline restaurant business.
Technology is sort of a funny word to use in the limited-service restaurant industry these days—or any industry, really. After all, what does technology even mean anymore? Does it only reference digital tools? Or does smart equipment count, too?
QSR chains take notes from Millennial led startup companies to innovate business.
When Manny Carral started Revolucion Coffee + Juice in San Antonio four years ago, he thought he was going into unfamiliar territory. The California transplant had no background in food or beverage service and had recently moved to Texas.
Top QSR franchisee in North Carolina shares ideas for connecting with community.
Like so many who go on to make a career in foodservice, Jeff Rigsby landed a job at a quick serve when he was in high school.