QSR brands can leverage education materials and resources from restaurant associations.
Outside Insights
It’s been years since New York Times columnist Thomas Friedman declared the world to be flat, with local industries deeply entangled in the global economy and vice versa. But the declaration is truer today than ever before for the National Restaurant Association (NRA), which has a broader reach...
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QSR brands roll out new healthy menu items like nutritious salads.
Special Report
It’s a rite of passage: In August, well before the actual fall season begins, limited-service brands—especially those among the coffee, doughnut, and bakery-café categories—trip over each other to be the first to market with all fashions of fall-themed goods, from apple-pie this to caramel that and...
QSR executives work to build relationship with restaurant franchise partners.
A sad man once said, “I can’t get no satisfaction.” Of course, that man was Mick Jagger of the Rolling Stones, and he was singing about… things that can’t be published in a restaurant trade. But you’d be forgiven if you thought it was a limited-service restaurant executive who muttered those words...
Top QSR burger brand Shake Shack had successful IPO stock offering.
When Shake Shack went public in January, its shares were priced at $21. The next morning, the stock began trading at $47 per share, and in May, the price peaked at nearly $97. The better-burger brand’s stock has everyone from financial analysts to other limited-service executives abuzz with the...
Leading Southern QSR fast casual brand updates store design with new prototype.
Web Exclusive
Newk’s Eatery is bringing a new image to its growing brand, one that cofounder and CEO Chris Newcomb says will be an important component of the fast casual’s future expansion plans. The Newk’s team rolled out an all-new store design on October 26 in a Lafayette, Louisiana, restaurant. Dubbed “...
Top fast casual QSR head chef talks new menu development with salad items.
Menu Innovations
There was a time when salads at quick-service restaurants were a joke, consisting of wilted lettuce and over-ripe vegetables pre-packaged with heavy, unhealthy dressings. These days, however, customers are more interested in nutritious menu options, and quick-serve operators are meeting that demand...
Industry News
Long known for its bakery-inspired fare, Panera has thrown its hat into the gluten-free arena with a new product, which it began testing in Detroit October 28. Specializing in baked goods and sandwiches, the St. Louis–based fast casual has expanded its menu in recent years to include bread-free...
Industry News
Ben Daitz and Ratha Chaupoly, the chef and owners behind cult-favorite sandwich shop Num Pang, announced the opening of their seventh location in the South Financial District neighborhood of New York City, at 75 Broad Street at South William. Available exclusively at Num Pang FiDi South is the...
Quick service restaurant operators use high tech products to improve customer experience.
Staying on trend, particularly when it comes to technology, is a delicate balancing act for Back Yard Burgers. CEO David McDougall says there’s no question that the entire restaurant industry is moving away from cash and credit and toward mobile payment and ordering methods.
Quick service restaurant Bojangles serves indulgent Southern food like chicken biscuits.
Charlotte, North Carolina–based Bojangles’ may fall into the chicken quick-service category, but as any executive, operator, employee, or loyal fan will tell you, it’s all about the biscuit.And for good reason: The item is included or featured in nearly 80 of the brand’s menu
Crises like inappropriate employee behavior could hurt a brand in the long run.
Ask any quick-serve operator who’s been through a crisis. He will be able to tell you the exact date, time, and day of the week the fate of his concept came under attack.
Top QSR chains add new workers with jobs to prep for holiday business rush.
Those in the world of customer service know all too well the stress that the holiday season brings: long lines of customers, clogged parking lots, and sometimes hangry (hungry and angry) shoppers.To accommodate the huge jump in traffic, businesses across America start hiring and training large level
QSR chains market to Millennial customers by selling restaurant story.
There’s a lot of buzz in almost every circle about the Millennial generation—those born between 1978 and 1995—and for good reason. They are spending money in a big way and, if you market to them right, they’ll spend it eating out.The numbers don’t lie.
Top QSR burger brand Shake Shack had successful IPO stock offering.
When Shake Shack went public in January, its shares were priced at $21. The next morning, the stock began trading at $47 per share, and in May, the price peaked at nearly $97.