Industry News
Long known for its bakery-inspired fare, Panera has thrown its hat into the gluten-free arena with a new product, which it began testing in Detroit October 28. Specializing in baked goods and sandwiches, the St. Louis–based fast casual has expanded its menu in recent years to include bread-free...
Industry News
Ben Daitz and Ratha Chaupoly, the chef and owners behind cult-favorite sandwich shop Num Pang, announced the opening of their seventh location in the South Financial District neighborhood of New York City, at 75 Broad Street at South William. Available exclusively at Num Pang FiDi South is the...
Major QSR brands roll out new salad dressings to improve flavor and health factors.
Menu Innovations
Parmesan, anchovies, and garlicky croutons. Chopped egg, avocado, and bacon. Tomato, balsamic, and Mozzarella. Great salads like the Caesar, Cobb, and Caprese come together in ways that make their sums greater than their parts. Today, as salad-centric fast-casual concepts proliferate, salads have...
New York City QSR fast casual brand develops innovative new salad menu item.
Menu Innovations
“Cardini is the one who created the original Caesar salad. So my thought was, how can I create a Caesar salad, which is loaded with saturated fat and the like, and make it healthy for The Little Beet? What I did was take chickpeas and I puréed them in a blender with roasted garlic and olive oil,...
Industry News
Marketing consultant and QSR columnist Denise Lee Yohn says that when it comes down to the nuts and bolts, brands are about what companies do and how they do it. In Yohn’s new e-book, Extraordinary Experiences: What Great Retail and Restaurant Brands Do, she considers different companies that...
Top QSR executives encourage healthy active lifestyles to best represent nutrition positions.
Executive Insights
In 2015, any company that wants a healthy bottom line has to think about healthy menu offerings. “Consumers’ definitions of health will continue to evolve, and descriptors like ‘fresh,’ ‘local,’ and ‘sustainable’ will lose their elitist associations and be insisted upon by all consumers, not just...
QSR salad innovation puts attention on new field greens and lettuce varieties.
Menu Innovations
It’s not easy being greens. Even though leafy vegetables—lettuces, spinach, cabbage, and more—are generally the soul of salads served in most American restaurants, the greens are often overshadowed by other ingredients—notably toppings and dressings—that serve to entice consumers. After all, salads...
QSR brands improve customer service hospitality skills to attract new guests.
Human Resources
Although the limited-service industry was built on the pillars of convenience and speed, the human factor is what sets brands apart. The front line of general managers, cashiers, and servers is where the customer’s experience begins and ends, and operators say that it can mean the difference...
Quick service restaurants discount to attract new, price conscious customers.
Q: Other restaurants seem to be moving away from 99-cent-and-under value menus. So what is the right discounting strategy? A: True, McDonald's has replaced its Value Menu with the Dollar Menu & More, and Wendy's 99 Cent Menu has been reconceived as the Right Price Right Size menu.
QSR chains explore new real estate site selection strategies to maximize business exposure.
In recent years, many limited-service brands have re-evaluated their ideas regarding new restaurant locations.
Crises like inappropriate employee behavior could hurt a brand in the long run.
Ask any quick-serve operator who’s been through a crisis. He will be able to tell you the exact date, time, and day of the week the fate of his concept came under attack.
Waffle menu development gives QSR operators new ingredient ideas for attracting customers.
A few years back, the Trouble Coffee and Coconut Club in San Francisco’s Outer Sunset neighborhood began selling slices of cinnamon toast for $4.
Top QSR burger brand Shake Shack had successful IPO stock offering.
When Shake Shack went public in January, its shares were priced at $21. The next morning, the stock began trading at $47 per share, and in May, the price peaked at nearly $97.
Top QSR chains leverage big data numbers for restaurant business success.
In April, Josh Patchus began his new job at Cava Grill, the upstart Washington, D.C.–based fast casual.In a world of cooks and cashiers, marketers and managers, Patchus acknowledges that his title—chief data scientist—is an odd one, seemingly out of place at the emerging 14-unit Me