Top QSR brands fight food safety issues like Chipotle faced with ecoli scare.
In the Store
When it comes to navigating crises, James Lukaszewski says there’s a simple yet effective catchphrase that should serve as a guidepost: Speed beats smart every time. That’s because every silent second that passes during a public relations disaster only makes things worse. “If you search for...
Top QSR industry customer trend makers for the year include fresh vegetables.
Special Report
We’ve gazed into our crystal ball, read the stars, and turned over our Magic 8 Ball a few times, all in an attempt to divine what trends will affect the limited-service restaurant industry in the coming year. OK, that’s not what happened. We just poured over 2016 forecasts from more than a dozen...
Top fast food stories of 2015 include McDonalds comeback and other big business news.
Web Exclusive
1. 9 Fast Food Trends for 2015 Every time a new year gets under way, there’s a combination of promise and anxiety, a very real hope that better days are ahead mixed with uneasiness about what issues or problems may be lying in wait. That’s why predictions seem to be as much a part of a New Year’s...
Top QSR restaurant chains menu Latin American flavors to draw foodie customers.
Marc Halperin: Resident F&B Expert
We begin this month with a dispatch from the Census Bureau, which reports that the U.S. Hispanic population is projected to more than double in the next four-and-a-half decades—from 55 million in 2014 to 119 million by 2060. Needless to say, the stakes are high: Latinos’ numbers and purchasing...
Florida based Greek fast casual executive shares leadership tips.
Start to Finish: What Inspires Execs
My mom had three boys and didn’t want any of us to be in the restaurant business. Guess what happened? All three went into the restaurant business. I do feel like it was in my blood. I went to Cornell for hotel restaurant management. I worked for a consulting firm for a year or two, but after that...
San Diego fast casual Mexican chain offers spicy shrimp taco with big bold flavors.
Menu Innovations
“I owned a semi truck company. It was in an industrial area in Otay Mesa, California. It’s just across the Mexican border from a city that has the exact same name but in Spanish, and it’s an industrial zone. I would go there to get lunch where Oscar Valenzuela worked, and I asked Oscar if he could...
Industry News
As college football teams head to some of the 40 bowls taking place across the country, no destination is perhaps as tempting as the Bahamas Bowl. And for the second year in a row, Popeyes Louisiana Kitchen will be the title sponsor for the Christmas Eve game, this time with Middle Tennessee...
Top QSR chains invest in charity work and community service to support restaurants.
Charitable Giving
When new franchisees sign on with Tropical Smoothie Café, they attend training sessions to learn everything they need to know about the concept, from product builds to customer service best practices. But that also includes how to celebrate National Flip Flop Day to raise money for Camp Sunshine....
Crises like inappropriate employee behavior could hurt a brand in the long run.
Ask any quick-serve operator who’s been through a crisis. He will be able to tell you the exact date, time, and day of the week the fate of his concept came under attack.
QSR brand mascots give restaurants marketing tool for connecting with young generations.
The limited-service restaurant industry has a legacy of colorful mascots, from clowns to kings, walking hamburgers to cookies with faces, and cartoon bears to a certain Chihuahua with a penchant for Mexican fare.In its simplest application, a mascot can make a child’s birthday party more memor
Quick service restaurants discount to attract new, price conscious customers.
Q: Other restaurants seem to be moving away from 99-cent-and-under value menus. So what is the right discounting strategy? A: True, McDonald's has replaced its Value Menu with the Dollar Menu & More, and Wendy's 99 Cent Menu has been reconceived as the Right Price Right Size menu.
Top QSR chains finance global growth through new business funding.
When it launched its first restaurant in Mexico, BurgerFi learned the real-world costs behind international expansion.
Top QSR franchisee in North Carolina shares ideas for connecting with community.
Like so many who go on to make a career in foodservice, Jeff Rigsby landed a job at a quick serve when he was in high school.