Menchie's CEO Amit Kleinberger fosters a work environment that makes customers smile.
Start to Finish: What Inspires Execs
I’ve always loved foodservice. I started my journey with foodservice as a teenager. I worked at a Subway restaurant as a teen. After that I worked at Burger King and some other food establishments. That’s when I really developed a passion for the foodservice industry. I liked it because, in my...
Read Full Story // read more about: Menchie's, Sam Oches
Web Exclusive
Starbucks made headlines on June 15 with the announcement of its partnership with Arizona State University to provide free online college education to its employees, without requiring that they remain with the company. The initiative, which extends to full-time and part-time employees who may...
Outside Insights
This year has been projected as a growth year for the restaurant industry, creating opportunities for entrepreneurs who dream of opening their own restaurant. Forty-seven percent of Americans’ food dollars are spent dining away from home, and restaurant sales are expected to hit a record high this...
Quick service brand Wendys promotes adoption and foster care cause.
Charitable Giving
Back in 1992, Wendy’s founder Dave Thomas created the Dave Thomas Foundation for Adoption (DTFA), a nonprofit embracing a laser-like commitment to driving adoption awareness and increasing the adoption of children from America’s foster care system. This past March, Wendy’s placed adoption and its...
Quick service restaurants use planned design qualities to attract customers.
Consumer Trends
Upholstered booths, a brighter color palette, a clean layout, carefully curated radio stations. These may all be components of an average restaurant redesign, but there’s more to them than meets the eye. In fact, design changes like these are often made with strategic and subtle purposes in mind....
Fast food Asian chain serves sushi, salad, and bowls inspired by Far East.
Emerging Concepts
While fast-casual giant Chipotle has grown to more than 1,000 locations in the past two decades, another fast-casual chain that also started in Denver around the same time has seen quieter growth. Like Chipotle, the 29-unit Tokyo Joe’s serves natural meats and mostly organic veggies, focusing on...
Fast food kitchens must protect restaurants against food borne illness.
Outside Insights
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
Fast food restaurants can maximize delivery service to hook customers.
Outside Insights
Picture this: You’re trying to decide where to go for dinner. You’re stuck between two new restaurants. One has a line out the door; the other looks deserted. Which do you choose? Chances are, unless you’re in a rush, you pick the one with the line out the door. If that many people like it, it must...
QSR brands improve customer service hospitality skills to attract new guests.
Although the limited-service industry was built on the pillars of convenience and speed, the human factor is what sets brands apart.
The top quick service and fast casual snack brands in the United States.
Read the Profiles Browse the Big Chart See QSR 50 Charts 2004-2012 Segments Burger Sandwich Snack Mexican Pizza/Pasta Chicken Asian Seafood
Fast food brands scale food safety efforts up as they grow across the country.
It could happen to any restaurant.Business is strong, with sales and unit counts growing quickly. Optimism abounds for a healthy future.And then it happens. Contaminated food supplies filter into the system. Hundreds of customers get sick.
Top QSR burger brand Shake Shack had successful IPO stock offering.
When Shake Shack went public in January, its shares were priced at $21. The next morning, the stock began trading at $47 per share, and in May, the price peaked at nearly $97.
Top QSR chains add new workers with jobs to prep for holiday business rush.
Those in the world of customer service know all too well the stress that the holiday season brings: long lines of customers, clogged parking lots, and sometimes hangry (hungry and angry) shoppers.To accommodate the huge jump in traffic, businesses across America start hiring and training large level
QSR operators move operations systems to cloud based technology.
You would be hard pressed to find a quick-service operator who, when asked why they started their own business, answered by saying it was to become the CIO of the company.