Florida based fast casual Burger 21 serves high quality menu in upscale setting.
Emerging Concepts
Despite the research and years of experience that went into creating Burger 21, the concept’s president has been surprised by one aspect of the business: the brand’s broad consumer appeal. “The amazing thing we didn’t predict was so many parties coming in with three generations,” says Mark Johnston...
Florida quick serve Huahua's Taqueria serves Mexican fare in outdoor setting.
Emerging Concepts
Opened in July 2013 by Miami restaurateurs Michael Boles and Niloy Thakkar, Huahua’s elevates the taco’s presence in South Beach. The concept pairs traditional Mexican favorites with avant-garde offerings crafted by Culinary Institute of America–trained chef Todd Erickson. With just three seats in...
Tropical Smoothie Café's CEO shares how he built a lifestyle brand.
Start to Finish: What Inspires Execs
I worked at Baskin-Robbins all through high school and all through college, and really got into management. I did everything for the franchisee when I was in college—I ordered product, I hired, I fired, I did payroll. So it really got me into the business and hospitality. I thought it was a lot of...
Fast food brands scale food safety efforts up as they grow across the country.
Food Safety
It could happen to any restaurant. Business is strong, with sales and unit counts growing quickly. Optimism abounds for a healthy future. And then it happens. Contaminated food supplies filter into the system. Hundreds of customers get sick. Traffic and sales plunge as consumers worry over the food...
Quick service chains apply for trademark names to secure competitive advantage.
With constant pressure to churn out innovative menu items, some quick serves are protecting and marketing unique creations through trademarks, which, while tricky to obtain, have paid off handsomely for many owners and operators. At Austin, Texas­–based Schlotzsky’s, a trademarked sandwich known as...
Restaurant brand Blimpie partnered with Texas nonprofit to support organization.
Charitable Giving
At first glance, a nonprofit subdivision developer and a sandwich restaurant seem a far-fetched choice for partnership—ham and cheese and mortgages have seemingly little in common. But nonprofit executive Bobby Calvillo and Blimpie area developer Alan Crites found their visions for a community...
Quick service restaurants hire summer workers for popular seasonal job.
Web Exclusive
On the heels of the latest jobs report, which revealed that restaurants added more than 30,000 jobs in March—the 49th consecutive month of growth for the industry—limited-service operators are well positioned for the incoming summer season. Snagajob’s 2014 Summer Hiring Survey, which interviewed...
Ricardeau Scutt won his Saladworks franchise with some help from the skills he g
Executive Insights
Having immigrated to the U.S. from Haiti in 2000, Ricardeau Scutt embodies what it means to live out the American dream. Immediately after arriving stateside, Scutt started working at a Saladworks unit located in the Liberty Place shopping center in Philadelphia. Scutt started as a dishwasher and...
Quick service restaurants can learn potato tips from Trine University chef.
Many people think of baked potatoes and french fries when it comes to potato dishes in restaurants. What are some new ways potatoes are finding their way to menus?I think smashing or ripping and then flash frying is a hot trend right now.
QSR brands spend money on new food item investment programs.
Restaurant brands that are around for any length of time are likely to undergo a rebrand at some point, whether it’s a subtle store redesign or a wholesale menu shift.
Crises like inappropriate employee behavior could hurt a brand in the long run.
Ask any quick-serve operator who’s been through a crisis. He will be able to tell you the exact date, time, and day of the week the fate of his concept came under attack.
QSR operators move operations systems to cloud based technology.
You would be hard pressed to find a quick-service operator who, when asked why they started their own business, answered by saying it was to become the CIO of the company.
QSR brands change price strategy to account for higher costs in restaurant industry.
Quickly rising labor costs are a major concern for quick-service operators these days as initiatives to accelerate minimum wage increases dominate the news.
QSR pizza brands improve business to better compete with major fast food chains.
New York–style, Neapolitan, New Haven, red, white, deep-dish, pan, flatbread. Any way you slice it, Americans love their pizza—to the tune of nearly $37 billion in annual sales, according to Technomic.