Legendary QSR restaurant leader Fred Deluca died after battle with leukemia
Web Exclusive
Fred DeLuca, the legendary founder of Subway and visionary for the franchise business model, died last Monday at the age of 67 after a battle with leukemia. DeLuca founded Subway when he was only 17 years old and built it into the biggest restaurant company in the world by number of locations....
QSR brands change price strategy to account for higher costs in restaurant industry.
Outside Insights
Quickly rising labor costs are a major concern for quick-service operators these days as initiatives to accelerate minimum wage increases dominate the news. Since 2014, many states and municipalities have announced hikes, and New York City has even targeted the fast-food industry for mandatory...
Chicago area Subway franchise partners support kids educational program.
Charitable Giving
The world’s largest sandwich brand might emphasize fresh, healthy meals, but Subway is also touting the ABCs of STEM (science, technology, engineering, and mathematics). Through its partnership with the Chicago-based television series “Moochie Kalala Detectives Club,” Subway franchisees are helping...
Industry News
When McDonald’s declined to accept Burger King’s offer to team up to produce a special hamburger to celebrate Peace Day—the McWhopper, as Burger King proposed it—others rushed in. And on Monday, five brands will honor the day for peace with a collaboration burger at a pop-up restaurant in Atlanta....
Industry News
Krispy Kreme has celebrated “Talk Like a Pirate” Day (September 19) since 2012. The North Carolina–based chain is once again bringing back its special promotion in which customers receive free doughnuts for donning pirate regalia; guests who speak like a pirate get one free doughnut and those who...
Industry News
Tim Hortons might be best known for its coffee and breakfast fare, but it is challenging that perception with a new lineup of lunch sandwiches. For years the Canadian brand has been tinkering away at its breakfast program with inventive LTOs (Nutella-infused pastries, Apple Fritter Timbits) and a...
Business ideas from fast casual and QSR brands standing out from crowd.
Today’s limited-service restaurant industry is more competitive than ever. Every year brings forth a new crop of upstart fast casuals looking to steal market share from the hundreds of companies that came before them, while consumers continue to demand higher-quality products and experiences. To...
QSR pizza brands improve business to better compete with major fast food chains.
New York–style, Neapolitan, New Haven, red, white, deep-dish, pan, flatbread. Any way you slice it, Americans love their pizza—to the tune of nearly $37 billion in annual sales, according to Technomic. But the industry that once thrived on phone delivery is evolving thanks to emerging fast casuals...
Quick service owners and franchisees need to negotiate who owns historical data.
Are you shopping for new restaurant performance management solutions? Whatever your reasons or your needs are, before you start shopping, you will want to give some thought to who owns your historical data.
QSR brands improve customer service hospitality skills to attract new guests.
Although the limited-service industry was built on the pillars of convenience and speed, the human factor is what sets brands apart.
Quick service brands can explore innovative potato dishes like poutine.
What can I possibly tell you about potatoes, dear quick-serve industry professional, that you don’t already know? It’s not as though you’re unacquainted with America’s favorite starch.
Top QSR burger brand Shake Shack had successful IPO stock offering.
When Shake Shack went public in January, its shares were priced at $21. The next morning, the stock began trading at $47 per share, and in May, the price peaked at nearly $97.
Top QSR chains add new workers with jobs to prep for holiday business rush.
Those in the world of customer service know all too well the stress that the holiday season brings: long lines of customers, clogged parking lots, and sometimes hangry (hungry and angry) shoppers.To accommodate the huge jump in traffic, businesses across America start hiring and training large level
QSR brands roll out new healthy menu items like nutritious salads.
It’s a rite of passage: In August, well before the actual fall season begins, limited-service brands—especially those among the coffee, doughnut, and bakery-café categories—trip over each other to be the first to market with all fashions of fall-themed goods, from apple-pie this to