Directors for both franchises are in the process of taking 30-minute online Spanish “micro-lessons” tailored to bridging the communication gap with Latino employees. The lessons, developed by Workplace Languages, are specifically designed for management-level positions in the restaurant industry. The 1-on-1 tutoring sessions are taught via webcam by one of 200 internationally based language instructors. The curriculum teaches managers easy to learn Spanish phrases and key words used every day in the hospitality industry.
“Workplace inclusion is becoming a critical philosophy for employers to effectively recruit and retain quality employees” says Ed Rosheim, President of Workplace Languages.
Both Outback Steakhouses and Papa John’s employ thousands of Spanish-speaking employees nationwide. Managers have found learning key Spanish phrases can be an effective tool in the hiring process, employee training and employee satisfaction.
In a recent survey of 2,417 hiring managers by empleosCB.com, 48 percent say they will hire a Spanish-speaking job candidate within the next Workplace Languages gives participants the ability to schedule ten 30-minute sessions when it is convenient to them. All lessons are conducted online through the “Skype” webcam service. Live online sessions can be taken 24 hours a day, seven days a week with a certified native Spanish speaking language instructor.