"As a franchise operator who now works for the corporate office, I have gained unique insight into the full breadth of Radiant's capabilities," says Johnny Hudgins, director of operations for Home-Grown Industries. "With the newly installed centralized data management tools, Home-Grown now has the ability to pull system-wide data that will assist us in making more informed decisions."
The complete solution for Mellow Mushroom franchisees includes the Aloha TableService POS, Enterprise.com above-store reporting and centralized data management. Home-Grown selected the solution based on guidance and feedback from its franchisee community, which identified the system's intuitive features, superior reliability and advanced reporting capabilities as stand-out benefits. The powerful reporting system coupled with a detailed audit program allows each operator to have full knowledge of his restaurant's operation. The online components, such as Enterprise.com, create a platform for monitoring multiple restaurants from a remote location.
Radiant channel partner Hospitality Control Solutions is providing and installing the Radiant solution in all of the Mellow Mushroom locations. To date, the channel partner has completed installations in 51 restaurants.
"This is an ideal solution for heavily franchised operators like Home-Grown because it is flexible enough to meet the unique needs of each franchisee while still providing the operational standards, centralized data management and reporting that the franchisor desires," says Paul Langenbahn, hospitality division president at Radiant Systems. "We look forward to working with Home-Grown through our partner, Hospitality Control Solutions, and supporting their aggressive growth plans."
Home-Grown and its franchisees will use the new system to increase consistency in the customer experience and gain access to more robust, timely information. Through the Aloha centralized data management module, the corporate office will be able to launch new items and make pricing changes faster across all locations. The reporting capabilities available in Enterprise.com also will provide consolidated sales and cost information to help the company more effectively measure trends, food costs, and the effects of new items and marketing promotions on sales.