Apex Order Pickup Solutions and Tacit Corporation announced today the completion of a powerful new software integration that will help foodservice operators provide the digital experiences customers want while achieving new labor efficiency in today’s challenging environment.
Apex is the creator of the OrderHQ smart food locker, powered by ApexIQ software. Tacit is a leading provider of digital ordering and processing solutions for mobile apps, web, kiosks and digital room service. Their integrated solutions now work together seamlessly to help enhance customer satisfaction, improve employee experiences, and reduce operating costs.
Creating an optimized, digital customer journey
Today’s dining customers increasingly prefer digital experiences for greater control and convenience. The new partnership between Tacit and Apex means foodservice operators can easily offer fast, convenient ordering through Tacit’s digital ordering solutions, then extend that self-serve experience with secure, contactless pickup from OrderHQ food lockers.
A seamless data highway for continuous improvement
Apex and Tacit offer admin tools and data visibility that provide insights operators can use to continually improve workflow processes and increase speed of service. They can also use the order pickup data to better manage delivery service provider relationships in order to improve order pickup speed and increase throughput during peak hours.
Apex CEO Mike Wills says, “We’re excited about our integration with Tacit because partnerships such as this help ensure that foodservice operators achieve the greatest labor efficiency and data visibility possible through their tech stacks.”
Tacit CEO Cris Jucan adds, “Our partnership with Apex gives operators the ability to create an end-to-end digital experience that customers crave, while improving employee workflows in both the front and back-of-house.”
The Apex and Tacit integration creates a new opportunity for foodservice operators to give guests the fully digital dining conveniences they want, while optimizing their own operations to succeed in today’s challenging foodservice environment.