Back Yard Burgers, an iconic burger brand headquartered in Nashville, has selected Qu, an enterprise POS software company, to replace a legacy system across its 28 locations and four states in 2019. Qu’s open, API-first POS system provides integrated order management across channels, while unifying operations and brand experiences—moving operators closer to much-needed guest insights for sustainable growth.
Driven by the upcoming launch of its new prototype and recent capital investment, Back Yard Burger needed a modern POS to enable faster ordering speeds and guest service required by the quick service brand. The first priority will be to fluidly align their omni-channel ordering channels—particularly web, mobile, and kiosk. Back Yard Burger also selected Synergy Suite for back office functions like inventory control and payroll, which Qu will integrate with directly.
“We evaluated multiple enterprise POS platforms during the selection process conducted by ConStrata Technology Solutions, but Qu stood out for its open integrations, conversational ordering interface, and optional hardware choices as well as the team’s strong vision for the future of restaurant technology,” says Scott Shotter, CEO of Back Yard Burgers. “We’re looking forward to a great working relationship with the team at Qu.”
Qu’s open and flexible enterprise POS software is purpose-built for quick service and fast casual restaurants, enabling an easier transition off legacy POS, while integrating disparate systems and delivering more dynamic experiences to satisfy the modern guest. With its need for speed and uninterrupted service, Back Yard Burger was particularly attracted to Qu’s offline capabilities that ensure continuous in-store operations and reliability even when the cloud goes down. The direct integration with KDS will allow orders to flow and burgers to fly, while backing up in-store terminals during offline periods.
“Our partnerships with forward-thinking brands like Back Yard Burgers underscore the dire need for unifying order channels to deliver exceptional guest and food experiences,” said Amir Hudda, CEO of Qu. “Our mission is to provide faster, smoother pathways for brands to scale quickly, while driving healthier bottom lines.”
“Ultimately a brand like Back Yard Burger needs a backbone for open integration built on a one source of truth as well as a built-in ‘data scientist’ to give us predictive data points. That’s the north star we are aiming for with Qu by our side,” says Shotter. “Less time fussing over our technology problems means more time engaging and satisfying our guests. That’s the ultimate goal.”
After successfully rolling out the corporate stores in 2019, Qu will be offered to Back Yard Burger’s franchisees company-wide in 2020.
The five times weekly e-newsletter that keeps you up-to-date on the latest industry news and additions to this website.