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“In this vital role, Gladys will continue to drive operations excellence through our restaurants,” Fallon says. “We will continue to provide our guests with high quality and convenience at affordable prices, and a consistent brand experience. In addition, she will oversee our ongoing strategic reimaging efforts that we believe will increase restaurant traffic and drive sales. Gladys’ strong operations and finance background will ensure that our restaurants continue to grow profitably while increasing our guests’ satisfaction through operational improvements. We are excited to add Gladys to our global executive team, and we are proud to embrace her as part of our Burger King family.”
Gladys is the former vice president of operations for Jack in the Box. In this role, Gladys had responsibility for over 900 company operated restaurants and $1.8 billion in sales. She also oversaw the operations of Jack in the Box’s company owned Quickstuff-branded convenience store and fuel locations. Prior to joining Jack in the Box, Gladys worked for British Petroleum Inc., holding a number of positions of increasing responsibility in marketing, distribution, planning, finance, and business development. Earlier in her career, she was an engineer with Conoco Inc., working in offshore oil and gas exploration and production.
DeClouet says, “I am glad to be joining the Burger King North American team in its new era of growth. I am confident that my past experiences in developing and managing great teams will enable us to build upon the recent successes in sales expansion, through strategic initiatives including new company restaurant openings, reimaging efforts, and the delivery of exceptional guest service.”
Gladys holds a master’s in business administration in finance and investment banking from the University of Wisconsin at Madison, and a bachelor’s in mechanical engineering from Tuskegee University. A native of Jacksonville, Florida, Gladys and her family will return to Florida and reside in Miami.