Tattle, the AI-driven survey platform providing the restaurant industry with actionable, data-driven insights into guest sentiment, announced that Carrot Express, a fast-casual concept that offers healthy menu choices for people on the go, will utilize Tattle to measure omni-channel guest sentiment and manage customer feedback.

Founded over 30 years ago and with more than 20 locations in South Florida and New York City, Miami- based Carrot Express brings its “Eat Healthy, Eat Delicious,” motto to health-conscious diners who are looking for food options that are clean lifestyle friendly including power bowls, salads, smoothies, fresh squeezed juices and more. 

Thanks to the partnership, operators from executives all the way down to general managers at Carrot Express will be able to collect direct, private guest feedback through Tattle’s automated survey emails post transaction, which break down each operational category (e.g. Food Quality, Hospitality, Accuracy, Speed of Services etc.) into underlying factors (e.g. Temperature, Texture, Greetings, etc.). This way operations, marketing, guest service and culinary teams can identify the highest-impact opportunities to improve guest satisfaction both at a location level and at the brand level. Tattle also uses AI to recommend monthly objectives for each location that have the highest likelihood of boosting guest satisfaction.

“We’re on a never-ending journey to provide our community with delicious and healthy food. We pride ourselves on offering a creative and extensive menu based around natural, high-quality ingredients combined with a fun, comfortable, and relaxed environment,” says Mario Laufer, Founder of Carrot Express. “The Tattle platform has become an invaluable tool, empowering our team with valuable insight and actionable steps that make it simple for us to deliver against guests’ elevated expectations from the food to the service we provide.”

Tattle is an AI-driven, customer feedback technology platform built with an open API that simplifies the guest feedback process. Using artificial intelligence, Tattle measures satisfaction across all-digital ordering channels and then makes recommendations for highly-impactful improvements to operational areas across restaurant locations in order to drive the greatest possible increase in guest satisfaction.

Additional Tattle integration benefits include:

  • Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
  • 10% average guest feedback penetration and a 94.7% survey completion rate of a 50-60 question survey
  • Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
  • Leverages AI to identify and recommend high-impact operational categories for improvement across each location
  • Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
  • Incident Management System for recovering 1 in 3 guests with email templates and automation

“Tattle’s technology has been a game changer for the hospitality industry, providing detailed data and insights on guest satisfaction to improve operations and elevate the customer experience across multiple channels,” says Tattle CEO/Founder, Alex Beltrani. “We’re excited to continue our growth and partner with more businesses across the country who want to provide best-in-class customer loyalty and valuable insights to improve their business.””

Fast Casual, Growth, News, Technology