Chipotle Inks National Delivery Deal with Uber Eats, Waives Fees

    Industry News | March 18, 2020


    Uber Eats users can leave a note in the app for "no-contact" deliveries, which involve a driver leaving the food at the doorstep rather than an in-person exchange.

    Chipotle Mexican Grill and Uber Eats announced Wednesday a national delivery partnership. For the first time, fans can get the Chipotle food they love delivered through the Uber Eats app and This month, the Delivery Fee will be waived on any Chipotle order of $10 or more on the Uber Eats app and Service fee applies.

    Given recent world events, Chipotle and Uber Eats are working together to make the delivery experience easier for fans. Uber Eats users can leave a note in the app for "no-contact" deliveries, which involve a driver leaving the food at the doorstep rather than an in-person exchange. Digital orders from Chipotle are customized via the brand's Delivery Kitchens, which are comprised of a dedicated ingredient station and operated by a special team in nearly all Chipotle locations. Chipotle deliveries also feature a new, tamper evident packaging seal to help ensure food is untouched during delivery.

    "Now more than ever, we know our guests want the convenience of getting our real food delivered directly to their doorstep," says Chris Brandt, Chief Marketing Officer at Chipotle. "We're excited to expand our delivery footprint through a partnership with Uber Eats, which will make it even easier for fans to get the food they love without leaving the house."

    "At Uber Eats, we are on a mission to make eating well effortless for everyone, everywhere," adds Janelle Sallenave, Head of Uber Eats, US & Canada. "The fans have asked for it, and we could not be more excited to finally deliver delicious Chipotle burritos, bowls, and sides within the comfort of their own homes. We know that adding Chipotle to our current offerings will bring joy to our eaters with the tap of a button."

    Both teams have been working closely on this fully integrated partnership to ensure a smooth experience for in-restaurant teams and for Chipotle fans and eaters across the country. The partnership with Uber Eats is another way Chipotle is working to grow its digital and delivery business. Digital orders grew to over $1 billion dollars in 2019, and to accommodate digital and delivery, Chipotle is installing new in-restaurant features to increase convenience for customers and delivery partners. Walk-up windows and premium placement for digital built in pick-up portals allow delivery drivers to retrieve food quickly and efficiently. Additionally, in 2020, Chipotle plans to add a Chipotlane, a drive-thru pick-up lane where guests can pick-up digital orders without leaving their cars, to most of the new restaurants it opens.

    $0 delivery is valid only for orders placed and fulfilled 3/18/20 - 3/31/20, within Uber Eats delivery areas from participating Chipotle locations, during normal operating hours for such locations. Minimum order $10/maximum order $200, each excluding tax. Variable service fee will apply.  Deliveries subject to availability. Offer is not valid on catering or Burritos by the Box orders. Redemptions of Chipotle Rewards and other promotional offers may be included in a qualifying delivery order but do not count towards satisfaction of minimum purchase requirements. Valid only at or on the Uber Eats app. Uber Eats reserves the right to modify or terminate this offer at any time without notice. Additional restrictions may apply; void where prohibited.

    News and information presented in this release has not been corroborated by WTWH Media LLC.