Chipotle Starts Testing Carside Pickup

    Industry News | January 28, 2021
    Chipotle carside app image.
    Chipotle
    Since the pandemic began, one out of three new guests have tried Chipotle through digital ordering channels.

    Chipotle announced Thursday it is testing “Chipotle Carside” at 29 restaurants in California. For the first time, customers can get Chipotle delivered right to their parked cars using the Chipotle app.

    When ordering from participating restaurants, guests can select "Carside Pickup" in the checkout section of the Chipotle app.

    After the order is confirmed, the following instructions will be displayed:

    Head to the restaurant

    • Park in a spot as close as possible to the restaurant
    • Open the Chipotle app and tap the "I'm Here" button
    • A Chipotle team member will bring your order to the car
    • Guests will also be able to select their vehicle type and color in the app, including typing in their car's make.

     

    "As our digital business evolves, we are continuing to explore ways to remove friction and increase access to our real food," says Curt Garner, chief technology officer. "Chipotle Carside unlocks a new, highly convenient pick up experience for guests from our restaurants' parking lots."

    Since the pandemic began, one out of three new guests have tried Chipotle through digital ordering channels. In Q3 2020, Chipotle's digital sales tripled year over year and accounted for 48.8 percent of sales for the quarter.

    Earlier this month, Chipotle added its concierge chat bot, Pepper, to the Chipotle app to ensure that guests have an exceptional experience. App customers can now select from frequently asked questions or ask their own questions to get a response quickly.

    Over the past year, Chipotle has rolled out a series of innovations to support the growth of its digital business, including:

    Its first Digital Kitchen

    Located just outside of the gates to the military academy in Highland Falls, New York, the newest Chipotle restaurant design only services pickup and delivery orders.

    Chipotlanes

    Chipotlanes, the brand's drive-thru digital order pickup lanes, are expected to be included in the majority of new Chipotle restaurants opening this year.

    Messenger Ordering

    Customers can order on Facebook Messenger by visiting facebook.com/chipotle or the Chipotle page on the Facebook app and selecting the "Message Us" option.

    Group Ordering

    For individuals dining with family or close friends, they can utilize Chipotle's Group Ordering feature by simply selecting 'start a group order' on the Chipotle app or Chipotle.com. Group Ordering allows multiple people to participate in the ordering process simultaneously.

    Unlimited Customization

    The Unlimited Customization feature in the Chipotle app allows fans to make any ingredient light, standard or extra, replicating the in-restaurant ordering experience digitally.

    News and information presented in this release has not been corroborated by QSR, Food News Media, or Journalistic, Inc.