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    City Barbeque Teams with Olo on New Online Ordering System

  • Industry News December 18, 2018
    City Barbecue

    City Barbeque has launched a brand-new online ordering system, powered by digital ordering platform Olo. Additionally, the fast casual has collaborated with customer platform Punchh to release a new and enhanced City Rewards loyalty app, with improved mobile ordering and rewards, now available in the App Store and Google Play.

    With City Barbeque’s new online ordering, guests can order the brand’s award-winning barbeque, scratch-made sides, and indulgent desserts online at order.citybbq.com. Features of City Barbeque’s new online ordering include:

    • The ability to order ahead (or even from the parking lot) to skip the line
    • Scheduling features to suggest the best time to pick up food without a wait
    • Group ordering for the office
    • Photos of every menu item
    • The ability to save favorite orders and payment information for faster ordering
    • Full integration with City Rewards, so guests can use rewards and earn points when ordering online

    Members of City Rewards, City Barbeque’s loyalty program, can take advantage of this improved mobile ordering right from the new City Barbeque app. These updates allow loyalty members to:

    • Order City Barbeque favorites with the app’s new integrated single sign-on
    • Earn points for every purchase made in-app
    • Redeem loyalty rewards, right from the app
    • Get special offers and surprises, exclusively for app users
    • Find the closest City Barbeque joint
    • Refer friends to earn additional rewards

    “These improvements to our online ordering and loyalty app are designed to make our guest experience better than ever and to reward our loyal guests,” says Brian Hipsher, VP of Marketing for City Barbeque. “We are thrilled to work with Olo and Punchh, both industry leaders in their space. They can make sure the technology is leading the way for better guest experiences, and we can focus our efforts on smoking and serving the best barbeque in the country.”

    “We are pleased to be working with City Barbeque to power their digital ordering capabilities,” adds Noah Glass, founder and CEO of Olo. “We know the team at City Barbeque is dedicated to offering its surrounding communities the absolute best barbeque and service, and are thrilled to bring the added convenience of digital ordering to their guests."

    “City Barbeque has invested heavily in creating a consumer experience that personally caters to each guest,” says Shyam Rao, CEO of Punchh. “Through this partnership, we are taking their loyalty program, particularly on mobile, to a new level—providing a seamless experience both in-store and online that delivers tailored offers and rewards their most loyal, and valuable visitors to drive revenue.”

    News and information presented in this release has not been corroborated by QSR, Food News Media, or Journalistic, Inc.