The security of customers’ personal information is a serious concern in the quick-service restaurant (QSR) industry, where the ability to accept credit and debit card payments is critical to business success. For quick service restaurant franchisees, payment card acceptance produces a significant percentage of total sales revenue. In addition, customers who pay by credit or debit tend to spend more than those who use cash.
CKE Restaurants Holdings Inc. owns, operates, and franchises some of the most popular quick service restaurant brands, including the Carl’s Jr., Hardee’s, Green Burrito, and Red Burrito restaurant brands. Recognizing the importance of its franchise stores’ security posture, CKE has signed an agreement with ControlScan to directly deliver independent, qualified payment security and PCI DSS compliance services to select stores within the company’s franchise system.
Atlanta-based ControlScan is recognized for its high-touch approach to helping small and mid-sized business owners and franchisees understand, navigate, and complete their obligations of the Payment Card Industry Data Security Standard (PCI DSS). As part of its newly signed agreement with ControlScan, CKE will fund individual franchisee delivery of the ControlScan PCI 1-2-3 program.
“Our new agreement with ControlScan helps remove barriers to payment security and PCI compliance at the store level by giving our franchisees easy access to expert, step-by-step guidance and support,” says Tom Lindblom, chief technology officer for CKE Restaurants Holdings Inc.
“Security of our customers’ credit card data has always been a high priority for us and hence we are making additional investments in this initiative on behalf of our franchises,” Lindblom continues. “We want our customers to confidently use their debit and credit cards at all our restaurants. ControlScan will work with our franchises to further enhance security, based on widely accepted and dynamically evolving PCI-DSS guidance.”
“Like any small business owner, the restaurant franchisee needs steadfast support in the form of education, easy-to-use products and support services that simplify the complexity of PCI compliance,” says Jethro Felton, executive vice president, sales and business development, ControlScan. “We are excited to work with CKE Restaurants’ franchisees to raise the security posture of each store, which will in turn benefit the CKE system as a whole.”