Delaware North, one of the largest privately held hospitality and foodservice companies in the world, announced the arrival of self-ordering kiosks at several of its airport-dining locations. The kiosks were developed in partnership with Grab, the airport e-commerce platform, offering travelers dual self-service ordering capabilities (mobile via smartphone and in-person at a kiosk) for the first time in the United States.
The kiosk technology features an interface designed for quick ordering with intelligent upselling and customization components and includes point-to-point encrypted (P2PE) credit card payments, including Apple Pay, Android Pay, and other “tap-to-pay” options. Kiosks can process orders from a location’s full menu as well as grab-and-go items. Future iterations of the kiosk will have barcode scanners for an even quicker checkout experience when purchasing grab-and-go items.
More than 50 kiosks are expected to be installed at Delaware North-operated dining concepts by the end of the year, with 18 kiosks already deployed at six airports, including: Atlanta (Grindhouse Killer Burgers, Mustard Seed, and Coffee Bean & Tea Leaf); Austin (Schlotzsky’s); Buffalo (Which Wich); Denver (Schlotzsky’s); Detroit (Popeye’s) and Oklahoma City (Schlotzsky’s and Coffee Bean & Tea Leaf).
“We are always looking for ways to make a more convenient and seamless experience for travelers,” says Kevin Kelly, president of Delaware North’s travel division. “This latest innovation with our partners at Grab is a step toward the future of travel and how people will be dining and shopping at the airport in the coming years.”
Delaware North’s travel division first partnered with Grab in 2015 to provide an easy way for travelers to pre-order and pay for food at its airport dining locations through an app on mobile devices. Since launching at Hartsfield-Jackson Atlanta Airport, Grab has been expanded to Delaware North’s airport operations in Austin, Denver, Fort Lauderdale, Los Angeles, Boise, Buffalo, New Orleans, Nashville, Tampa, Detroit, Richmond, Charleston, Dallas-Fort Worth, Oklahoma City, Ontario, and Minneapolis-St. Paul.