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Unified Office Inc., a managed services provider offering hybrid cloud-based virtual communications services and business analytics, announced today that Dufficy Enterprises, a Domino’s franchisee with stores in Massachusetts and Rhode Island, has deployed its Total Connect Now service. Dufficy is the first Domino’s franchisee to adopt Total Connect Now in the greater Boston area. Total Connect Now is an award-winning, unified communications service, together with its Visual Performance Suite business analytics package, that provides franchise-wide and store-level service performance and actionable intelligence to the franchise owner. Earlier in the year Unified Office announced the signing of Dominos franchisees in the Midwest and in California.
“With our previous communications technology, we believed our stores were operating at peak performance given historical call volumes and our expected annual growth rate. With Unified Office however, call volumes and revenues jumped immediately at our store without any additional marketing efforts,” says Chris Courtemanche, vice president of operations, Dufficy Enterprises. “Not only does Unified Office provide superior quality with their service offering, the Visual Performance Suite has provided us with additional capabilities to further improve our operational performance. We look forward to continuing our roll-out with Unified Office across the entire franchise in order to reap all the benefits of their service.”
“Unified Office continues to experience strong demand across many segments of the small and medium-sized business market, of which nationally franchised, multi-site business owners are rapidly emerging as key beneficiaries of our services” says Ray Pasquale, CEO and founder of Unified Office. “Today’s marketplace presents unique challenges to business owners and requires a visionary approach to applying various technologies and services in order to be competitive. The adoption of Total Connect Now by Dufficy Enterprises continues to underscore the significant and unique value that we are able to deliver to the quick-service restaurant, or ‘QSR’ industry.”
Total Connect Nowis a managed communications service that integrates voice and video communications, messaging, service-level monitoring, business continuity, and business analytics tools for the franchise owner to better manage their store operations. Unified Office provides an at-a-glance view of customer service responsiveness in real-time, as well as on-demand and scheduled reporting for any store, or combination of stores, all accessible remotely via the Visual Performance Suite’s web-enabled Manager’s Portal.