Industry News | February 17, 2010

Drive-Thru Package Includes Automatic Noise Control

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HME introduced its ION IQ, the only digital drive-thru system to bundle five sound-enhancing technologies into one package.

HME ION IQ features a total sound management system that improves the customer and employee experience alike. It includes the industry’s first Automatic Noise Control (ANC) that dramatically reduces outside ambient noise in drive-thru headsets; enhanced digital noise and echo cancellation; a voice-optimized microphone that levels and clarifies voices for easier-to-understand communication; an advanced speaker system that reduces distortion; and easy to use digital tuning and controls.

HME ION IQ’s large format digital display and intuitive menus make drive-thru management easier for operators. Remote access capabilities allow managers to change system settings and troubleshoot multiple locations from virtually anywhere—the base station, a back-office PC, and at home over the Internet.

“What excites us about ION IQ is its capability to go beyond just clear, digital sound,” says vice president of marketing and business development Daren Haas. “This is a total package. It not only improves drive-thru communication, but communication and management efficiency throughout the entire operation.”

HME ION IQ’s message center offers more message options than any other system, and total flexibility to deliver the right message to the right crewmember or customer at the right time. The industry’s most capable customer greeter can sequence and schedule up to 12 customer greetings throughout the day to promote specials and improve check averages. Managers can easily schedule reminders that keep employees on task, and alerts that notify staff of critical developments affecting food safety and restaurant security.

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