After undergoing a meticulous evaluation process based on customer satisfaction, food quality, and overall experience, unit director Greg Nicholson and his Bojangles’ restaurant, located at 1718 West Main St. in Locust, North Carolina, have won first place in Bojangles’ coveted ShowBo awards, earning Nicholson a $10,000 cash prize.

Second and third place unit directors and restaurants were also recognized at the ShowBo Awards. The Bojangles’ located at 7155 Market St. in Wilmington, North Carolina, was awarded second place, and unit director Joy McLawhorn earned a cash prize of $3,000.  Judges named unit director Justin Smith of the restaurant at 750 Cabarrus Ave. in Concord, North Carolina, third place winner, and he was awarded with $2,000.  

Each year Bojangles’ conducts an extensive evaluation of each of its nearly 180 company-owned restaurants to determine the winners of the company’s ShowBo awards. The assessment for the ShowBo awards for this year included two rounds of unannounced inspections conducted by a team of two judges at both the lunch and dinner dayparts. Each judge awarded points to restaurants based on a rigorous set of operating standards. Results for each team were combined for overall scores.  

“We have always believed in recognizing the best of the best in the Bojangles’ system, and the ShowBo awards provide Bojangles’ with yet another method of ensuring the highest standards of customer service and satisfaction,” says Randy Kibler, Bojangles’ president and CEO. “This year, Greg’s restaurant demonstrated to each set of judges their ability to execute and how much pride they take in serving Bojangles’ famous chicken and biscuits and legendary iced tea at the highest quality possible.”

Along with the unit directors of the top three Bojangles’ receiving a cash prize, all first-time ShowBo finalists receive a one-of-a-kind ShowBo ring containing four rubies. When unit directors who are previous ShowBo finalists are selected again as finalists, their rubies are replaced with diamonds. Area directors who had at least two stores in this year’s group of 19 finalists also received their first ShowBo ring and included Jessica Bobbitt, Elaine Johnston, and Mike Knutson. Area directors who have received this honor more than once were recognized again last evening including Earl Beasley, Patrick Boykin, and Larry Caudill.

From 180 company-owned restaurants, the judges narrowed ShowBo finalists to a group of 19 restaurants and unit directors. In addition to the three grand prize winners, other unit directors and restaurants recognized as ShowBo finalists included: Cuc Aquino and the Bojangles’ located on Lawrenceville Hwy in Lawrenceville, Georgia; Michael Bryant and his restaurant on East Main St. in Spartanburg, South Carolina; Roger Chan and the Conover, North Carolina, restaurant; David Doddard and the Dobson, North Carolina, Bojangles’; Charles Foster and the restaurant on Old Dowd Rd. in Charlotte, North Carolina; Thomas Hawkins of the Bojangles’ in Roebuck, South Carolina; Shawn Healy and his Bojangles’ restaurant in Moncks Corner, South Carolina; Lori Jordan and the restaurant in Inman, South Carolina; Melinda Leonard and her restaurant located on George Lyles Parkway in Concord, North Carolina; Hugh Quinn and the Bojangles’ restaurant in Advance, North Carolina; Serena Rodriguez and the Granite Falls, North Carolina, Bojangles’ location; Jim Shields and the Bojangles’ on Sam Furr Rd. in Huntersville, North Carolina; Robert Shores and his restaurant located on North Main St. in High Point, North Carolina; Miranda Sieber and the Charlotte, North Carolina, restaurant on Stafford Rd.; and Jim Wilkinson of the Bojangles’ on Burkemont Ave. in Morganton, North Carolina.

Denise Lee Yohn: QSR's Marketing Guru, News, Restaurant Operations, Bojangles