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DTT announced an exciting partnership development with Sarku Japan, one of the largest Japanese quick-service operators in the United States. At the close of 2016, the brand signed a five-year renewal agreement with DTT, confirming an extension of the relationship until 2022 and giving Sarku Decade Partner status. The relationship between the two companies initially began in 2012, when Sarku Japan selected DTT as their preferred video surveillance and loss prevention vendor for all corporate and franchised stores after a two-location pilot.
DTT has included additional loss prevention service capabilities with this contract renewal. In an effort to mitigate labor fraud, DTT technology experts are able to archive time clock video to the Company’s off-site storage service (OSS). OSS is designed to capture and archive video for up to 90 days in case of a stolen or damaged DVR, ensuring operators can retain a backup copy of footage. With Sarku’s customized solution, OSS will allow stores to archive time clock video for a period of five years, enabling long-term tracking of any possible issues like ghosting and buddy punching.
“We really value DTT as a partner, especially because of their sophisticated technology and unparalleled customer service,” says Robert Coon, director of Risk Management for Sarku Japan. “Everyone I’ve worked with at DTT really cares about our brand and is extremely motivated to develop tools best suited for our enterprise as well as the restaurant industry as a whole. I think we’ve also benefitted from my position on DTT’s Steering Committee, where I’m able to discuss my favorite features, best practices, and suggested system enhancements with DTT executives as well as other DTT restaurant and retail customers.”
“We’re thrilled to have such a longstanding relationship with Sarku and are excited about these added improvements to the brand’s experience with DTT,” adds Kim Helms, DTT vice president of National Accounts. “The renewal agreement really speaks volumes about who we are as a company as well as Sarku Japan’s commitment to our products and services. I have truly enjoyed working with Robert and the entire Sarku team thus far, and hope to continue reinforcing their extremely positive perception of DTT over the next several years.”