DTT announced a partnership with JMH Dining LLC, a Newk’s Eatery and Wendy’s franchisee based in Jackson, Mississippi. DTT is now the preferred provider for JMH Newk’s restaurants and is installed in 10 JMH locations throughout Alabama and Mississippi.
Originally solely a Wendy’s operator but looking to expand its brand portfolio, JMH attended a Newk’s convention and met DTT in 2012. After piloting the solution in one ground-up Newk’s store, JMH signed a deal to install DTT in seven of its well-established Wendy’s restaurants last year, followed by an additional two Newk’s stores. JMH plans to add DTT to a fourth Newk’s store slated for completion in March 2016.
“We’ve been a DTT customer for over two years now and couldn’t be happier with the level of service,” says Matt Collins, JMH Dining Franchisee. “DTT professionals have provided quick and continual support, from the very first store signing through the installation of our next nine restaurants. The SmartAudits and POS integration have helped tremendously with monitoring transactional integrity issues. It’s such a timesaver to have DTT compile reports that I can quickly scan and then view corresponding video. We have been able to see an especially huge difference in our Wendy’s locations, which have been in operation for 15–20 years. We also utilize case management tools like RISA to save footage and aid in investigating when a serious event occurs.”
“We’re thrilled to have had an impact on both brands under the ownership of JMH,” says Tom Moran, executive vice president of sales and marketing for DTT. “Our solution is adaptable to all kinds of business models, including newly constructed stores and restaurants that have been in operation for a number of years. It’s fantastic that JMH can go through historical financial data from older stores and see a noticeable difference since installing DTT, while also nipping these issues in the bud at their ground-up locations. We’re excited for the opportunity to grow with this franchisee and are looking forward to continued improvements in JMH’s operations.”
