Zenput announced that Five Guys is deploying the company’s operations execution platform to ensure the highest brand standards are maintained across its operation. The solution has been rolled out across corporate U.S. locations and will soon be available to franchisees.
Handcrafted, never-frozen burgers made to order on a grill with fresh-cut fries cooked in peanut oil is at the core of the success formula that Five Guys has applied unwaveringly since 1986. In order to deliver the food and experience customers expect when they walk into any of nearly 1600 restaurants around the world, Five Guys was looking to get better visibility into store execution against its core operating procedures, and to make sure that issues were being methodically flagged, tracked and corrected.
“We do burgers and fries, and we want to do that perfectly every time which is a non-trivial feat across a large global operation,” says Bob Kozura, Vice President of Operations at Five Guys. “Zenput helps us execute on the procedures and brand standards we’ve designed.”
Zenput’s mobile solution gives Five Guys store managers an easy way to conduct daily walkthroughs and to capture progress against daily procedure checklists. District managers use the platform to perform detailed assessments during store visits, and to automatically set in motion necessary corrective actions. With all of this information now being captured and tracked in Zenput, senior managers in the field and home office can get a quick handle on issues and trends so they know where to focus time and resources
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