Industry News | January 19, 2010

Headset Designed for Team Use in Retail Released

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Quail Digital announced the launch of QD Retail, the first headset-only communication system designed for team use in grocery, retail, restaurant, and business environments. Weighing less than 2 ounces, the lightweight wireless headset is comfortably worn by users without the need for a beltpack or cable. QD Retail can accommodate up to 12 users in hands-free, talk-lock, and push-to-talk modes.

In addition to the headsets, which are typically worn by supermarket supervisors, retail and business sales teams, and restaurant staff, QD Retail incorporates 12-button multiple keypads located at checkout lanes and kiosks for cashiers and staff. The system keypads provide instant messaging to alert supervisors to requests or problems that need assistance.

QD Retail uses DECT technology on the 1.88 & 1.92 GHz band, approved for use in over 150 countries, including all of Europe/Middle East, North America, South America, and most of Asia. This system allows direct, instant, and interference-free communication and operates license-free. The QD Retail headset also features intelligent battery management, a private paging channel, and interfacing with Ethernet and other hard-wired networks.

The Quail Digital system has been shown to improve customer service by saving time at checkout. A store with 15 checkout lanes can have up to 1,000 occasions a week when assistance is needed. Detailed analysis by Quail Digital customers in their own outlets has shown that using a keypad and headset allows problems to be understood and resolved faster, saving at least 60 seconds of downtime for each transaction.

“Every time a cashier requests assistance, scanning stops and the checkout line builds, leading to delays and frustration,” says Tom Downes CEO of Quail Digital. “Analysis from one of our retail chain customers showed response times to customer queries were reduced by 75 percent after installation of the Quail Digital system.”

In addition, retailers report use of the Quail Digital wireless headset system has enhanced in-store security; headsets are a visible deterrent and allow staff to communicate fast and discreetly.

QD Retail also improves staff satisfaction and retailer brand image. “Supermarkets with four or more checkouts find that staff operate more efficiently when equipped with wireless headsets and request button keypads located at the cashier and help-points around the store,” Downes says. “Headsets improve customer perception of the retailer because they resolve issues quicker by communicating more effectively.”


Hi I am doing research on your product for a college project. I would appreciate any fact and figures you can offer. Prices, reliability, etc.

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