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HM Electronics, a leading provider in the quick service restaurant industry, announced the grant of U.S. Patent No. 9,484,041. This technology allows newer drive-thru communications systems to operate with legacy systems.
“Backward compatibility enables many newer versions of HME systems to register with some older legacy drive-thru systems, leading to a cost-efficient option for our [quick-service] partners,” says Daren Haas, Chief Strategy Officer of HME. “This technology saves restaurant operators money and enables them to leverage prior investments.”
The all-new Chrome headset is the latest HME product created to be backward compatible. The Chrome headset provides a lighter, more comfortable fit than older models and is fully compatible with older legacy systems and newer systems. The result is a new generation headset that can serve as a replacement headset for older systems, allowing for better drive-thru audio quality and saving operators the headset reinvestment piece when they upgrade.
The EOS | HD system is another HME product that takes advantage of this technology. The backward compatible technology of EOS | HD allows the base station to register with older headsets. Operators can upgrade their drive-thru system and continue to use legacy headsets until they choose to invest in newer models.
HM Electronics also formally announced the grant of U.S. Patent No. 9,639,906. The wideband audio technology facilitates clear communication in the intercom system specifically designed for use in the quick service restaurant environment.
"Narrow band drive-thru audio systems can result in misunderstandings between customers and staff members due to low fidelity sound produced and high amounts of background noise," says Daren Haas, Chief Strategy Officer of HME. "HME’s wideband audio technology results in clearer communication and an overall better customer experience."
HME’s EOS | HD drive-thru headset system is engineered with the wideband audio technology for clearer, more intelligible speech in the drive-thru. The wideband technology expands the audio range of EOS | HD to include higher and lower voice frequencies than standard digital drive-thru headsets which facilitates clear communication between a customer and a staff member.
For more information on HME drive-thru communication and timer systems, please visit www.hme.com/qsr.