Luke’s Lobster, a New York based restaurant group, has chosen Dovetail Systems Inc’s, Gusto Point of Sale (POS), to help serve customers Maine inspired fresh seafood dishes. A strong partnership has formed and is facilitating the needs for Luke’s Lobster’s future growth.
Steve Song, chief financial officer at Luke’s Lobster, explains why they chose Gusto POS, "Previously, we were on a legacy POS system which we could not centrally manage. We had to engage various outside third parties to make menu changes, extract POS data and re-process missed credit card batches. So, as we looked to the future, we were seeking another POS system that would offer detailed transparency, multi-partner inter-connectivity and ability for user-friendly mass-menu customization. That combination would allow our Operations, Finance and Marketing teams to truly collaborate in real time with special promotions and offerings that would further boost our growing same store sales.”
Luke’s Lobster evaluated several different POS vendors, but Gusto quickly distinguished itself by treating Luke’s Lobster like VIP partners. Steve continues, “Just being nice would not have been enough to justify such a core decision. Gusto has the right combination of a, product capabilities that suited our payment process and data analytical needs, b, long-standing industry expertise, and most importantly, c, responsive client service.” Gusto’s response to client questions in a timely manner with a plan in place helped further Luke’s Lobster’s decision to choose Gusto as their POS partner.
Gusto POS is taking the right steps to ensure Luke’s Lobster is set up for success with a strong core product and responsive client support. Gusto’s Niko Papademetriou, vice president of Major Accounts and Business Development, says, “We have known the team at Luke’s for a few years now and have come to deeply understand their business. When the team began looking to streamline their enterprise and ready themselves for a digital pre