Unified Office Inc., a managed services provider offering hybrid cloud-based virtual communications services, announced today that MAR Pizza Group, one of the largest Domino’s franchisees with more than 70 stores across the country, has deployed its Total Connect Now service with Visual Performance Suite. Total Connect Now is an enhanced, high availability communications service platform, with its Visual Performance Suite providing store-level and franchise-wide performance and business analytics specifically engineered to provide actionable intelligence to store managers and franchise owners.
MAR Pizza’s continued expansion in the Chicago area with Unified Office includes its 7th Domino’s “Pizza Theater” dining experience. “Excellence in customer service demands a philosophy of teamwork and reinforcement of operational best practices,” says Robert Scheiper, co-owner and CIO, MAR Pizza Group. “Total Connect Now and its Visual Performance Suite enable us to service a higher volume of customers while measuring the level of store performance and quality of customer engagements throughout the day. By using Visual Performance Suite’s reporting and analytics, MAR Pizza Group has also experienced significant improvements in operational efficiencies to date with our current deployments in Southern California, and we plan to deploy Total Connect Now throughout our franchise operations in California, Illinois, and South Carolina.”
MAR Pizza has seen the following benefits from its Total Connect Now deployments:
increased revenue as a result of technology innovations, process improvements, and larger average order size; along with increased ability to handle higher call volumes, prevention of revenue loss, and ensured business continuity during an unforeseen outage.
Total Connect Now isan easy to use, managed communications service that integrates voice communications, service-level monitoring, business continuity, and business analytics tools for the franchise owner to better manage their store operations. Unified Office provides anat-a-glance view of customer service responsiveness in real-time, as well as on-demand and scheduled reporting for any store, or combination of stores, accessible remotely via the Visual Performance Suite’s web-enabled Manager’s Portal.
“Unified Office is pleased to provide MAR Pizza with unique capabilities required to service the operational needs of its large franchise operation, and to enable store personnel to respond more effectively to their customers.” says Ray Pasquale, CEO & Founder of Unified Office. “In today’s highly competitive quick service marketplace, timeliness and excellence in customer service are key drivers of customer loyalty and growth in same store sales.”
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