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Mercury Payment Systems, a provider of payments technology and services for small- and medium-sized businesses announced today that it has received two prestigious awards for its customer service. The Customer Service Institute of America (CSIA) selected Mercury for the "2014 International Service Excellence Award" in the Medium Business category, and the National Customer Service Association (NCSA) selected Mercury as the "Service Team of the Year" for 2014.
"I am extremely proud of the Mercury team for exemplifying our commitment to service leadership," says Charles Drucker, chief executive officer at Vantiv. "At Mercury and Vantiv, customer service is more than just support, it's part of our DNA. For us, award-winning customer service is a cornerstone of our customer value proposition."
Mercury provides a "one-stop" service that is unique to the payments industry. Instead of referring merchants to different contact numbers for different questions, Mercury provides a single number available 24/7 for everything from billing questions, processing related issues, software support, or hardware integrations. Because of this high level of service, four out of five Mercury clients say they would recommend Mercury to another business.
"When I visited Mercury's customer service center I was quickly impressed by the passion and dedication of Mercury associates," says Christine Churchill, vice president of the ICCSO. "It is this high level of commitment and focus on results that we highlight with our International Service Excellence Award."
The CSIA is the entity designated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. The awards are the world's top customer service recognition for organizations and individuals that excel in service around the globe. Companies and individuals are judged according to rigorous criteria developed by the ICCSO.
The NCSA Service All-Star Awards are designed to recognize a service individual, a service team, and a service organization for going above and beyond their normal team duties. The NCSA, a membership organization, is designed to equip its members with information and skills to build customer relationships.