Quiznos announced the appointment of Greg MacDonald as CEO of Quiznos worldwide. MacDonald succeeds former CEO and Quiznos founder, Rick Schaden, who will remain involved with the company as chairman of the board as he pursues new entrepreneurial and
MacDonald brings more than 12 years of experience at Quiznos to the role of CEO, including his most recent position as the company’s president. MacDonald began his career with Quiznos in 1998, holding senior positions in both development and marketing before being named president of Quiznos Canada in 2005 and president of Quiznos worldwide in 2009.
“Greg brings unparalleled brand and industry knowledge to this role as well as a targeted focus on company success through exemplary operations,” Schaden says. “Greg has the support of Quiznos’ board, shareholders, and franchise owners. We are confident in his ability to execute a sound strategy for even greater company success.”
As president of Quiznos, MacDonald’s primary objective has been to elevate the guest experience through stellar restaurant-level operations. Under MacDonald’s leadership, since the beginning of 2010, Quiznos has experienced an uptrend in average unit volumes and customer experience measurements.
MacDonald was the driving force behind The New Quiznos (TNQ), a comprehensive guest experience remodel and in-store refresh. The company recertified all managers and more than 80 percent of stores have incorporated TNQ into their locations, setting a new standard for store operations.
Further, MacDonald realigned the company’s development strategy for a stronger focus on exceptional operators with proven experience. He led the charge to reintroduce a company store division to the chain, recruiting general managers with prior industry experience to operate the company’s corporate-owned locations, 70 of which have opened within the last six months.
“Quiznos is a great brand with excellent operators and a loyal customer following, and I am pleased to continue in the Quiznos tradition of outstanding ‘only-at-Quiznos’ taste, quality, and service,” MacDonald says. “Our senior management team is freshly dedicated to driving even greater company success through operations, an elevated guest experience, and innovative new products. In the coming weeks, we look forward to sharing 2011 plans to benefit Quiznos moving forward.”