Noodles & Company announced it will temporarily transition to pick-up/carryout and delivery only and close in-restaurant dining areas effective March 17. The company will also reduce operating hours, closing all restaurants at 8 p.m. every day.
"During this uncertain and difficult time, it's our honor and privilege to continue serving our guests," says Dave Boennighausen, chief executive officer of Noodles & Company. "Our guests can trust that we have taken every measure possible to protect them throughout this unprecedented situation. There is no greater priority than the safety and wellbeing of our guests and team members, and with this operational change, our focus remains on safely preparing every single guest's order."
Guests can place an order at Noodles & Company through any of the following methods:
Order using the Noodles Rewards App or online at Noodles.com/order.
All payments are processed online and guests simply choose the best pick-up time. The order will be ready and placed on the Quick Pickup shelf at the designated time.
Call ahead and place an order with an order specialist, and then pay ahead so the pick-up is fast and easy. Frequent guests with previous orders can use the Call-in Rapid Reorder feature that allows guests to reorder their most recent meal at the click of a button.
Order with Noodles' third-party delivery partners, DoorDash and Uber Eats, for quick ordering and contactless delivery.
Utilize the Pickup Window available at some locations, which allows guests to stay in their car. Visit noodles.com/locations to view Pickup Window availability.
For more than a week, Noodles & Company has been executing enhanced quality assurance practices at all of its locations, including increasing mandatory handwashing to every 30 minutes at minimum, requiring the use of hand sanitizer after each hand wash, enforcing its strict sick policy, and thoroughly disinfecting all surfaces every two hours. Additionally, Noodles introduced an emergency sick leave policy that will cover up to 14 days of sick pay for team members affected by COVID-19.
"We are closely monitoring this situation and following guidance from the CDC, national, and state authorities as it unfolds and we will continue to take all necessary actions to keep our guests and team members safe," says Boennighausen. "I sincerely thank each and every one of our guests for standing by us and allowing Noodles the opportunity to serve them."
Due to the current unprecedented market conditions, Noodles & Company is withdrawing its financial guidance for fiscal year 2020 and will provide an update on the business on its first quarter 2020 earnings call.