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Saturday, May 17
10:00 a.m. – 11:30
a.m.		 Creating
Leaders…Training and Education Beyond Tell/Show/Do
10:00 a.m. – 11:30
a.m.		 Energy Sourcing
and Management Options for the Hospitality Industry
12:00 p.m. – 1:30
p.m.		 The Work in Teamwork
12:00 p.m. – 1:30
p.m.		 Customizing the
Dining Experience
12:00 p.m. – 1:30
p.m. 		The Key to Profitability–Prime
Cost Control
12:30 p.m. – 2:00
p.m. 		Is There A Right Amount
of Technology?
2:00 p.m. – 3:30
p.m. 		Values Shift: The
New Work Ethic and What it Means for Business
2:00 p.m. – 3:30
p.m. 		Presentations
and Training Materials that Rock!
2:30 p.m. – 4:00
p.m. 		Enhancing Your
Training Program through E-Learning
 
Sunday, May 18
10:00 a.m. – 11:30am Creating Products
Your Customers Will Crave
10:00 a.m. – 11:30am English Programs
for Restaurants: Lessons Learned from Innovative Companies
10:00 a.m. – 11:30
a.m.		 Surviving and Thriving
in the Fast-Casual Industry–Building a Small Company from Scratch
10:30 a.m. – 12:00
p.m. 		Industry Trends
That Impact Your Sales Potential: Recognizing and Preparing for Evolutionary
Changes
12:00 p.m. – 1:30
p.m. 		Zip2it…Top 10 Recruiting
Strategies That Work!
12:00 p.m. – 1:30
p.m. 		Eat Mor Chikin…Inspire
More People
12:00 p.m. – 1:30
p.m. 		Put Your Restaurant in
the Spotlight–Restaurant PR
12:30 p.m. – 2:00
p.m. 		Capturing Talent
and Reducing Cost-Per-Hire…Incorporating the Internet Effectively
2:00 p.m. – 3:30
p.m. 		Positive Leadership
for Positive Performance
2:00 p.m. – 3:30
p.m. 		Restaurant Plate
to Retail Shelf–Part II
TBA Going Digital?The
New Technology of MenuBoards
 
Monday, May 19
10:00 a.m. – 11:30
a.m.		 An Enlightening
Session for the International Operator
10:00 a.m. – 11:30
a.m.		 “Real Life”
Mentoring–Create Leaders and Build a Stronger Business
10:00 a.m. – 11:30
a.m.		 People. The Only True
Competitive Advantage–A Toolkit for Recruiting and Retaining
the RIGHT People
10:30 a.m. – 12:00
p.m. 		How Best-In-Class Operators,
Distributors and Manufacturers Profit From Sharing and Using Electronic
Data
12:00 p.m. – 1:30
p.m. 		How to Build More
Purpose in Your Life
12:00 p.m. – 1:30
p.m. 		Tips on Tips: IRS
Information for the Restaurant Industry
12:00 p.m. – 1:30
p.m. 		Winning the Workforce
Battle
12:30 p.m. – 2:00
p.m. 		Back of the House Training–The
Key to Consistency and Profit
2:00 p.m. – 3:30
p.m. 		Internal Branding:
Creating a Culture of Service
2:00 p.m. – 3:30
p.m. 		From Disability
to Ability, Taking Your Share of the Market
2:00 p.m. – 3:30
p.m. 		Avoid the Sting: Tap
into the Right Mix for Liquor Compliance
2:30 p.m. – 4:00
p.m. 		Gift and Spending Cards:
Taking It Up a Notch
 
Tuesday, May 20
10:00 a.m. – 11:30
a.m.		 The Advancement
of Women in the Foodservice Industry–Catapult Your Career with
Mentoring
10:00 a.m. – 11:30
a.m.		 On the Menu: Nutrition
Trends to Nourish Your Bottom Line
10:00 a.m. – 11:30
a.m.		 Tools for Teachers in
Hospitality
10:00 a.m. – 11:30
a.m.		 The Effects of Gamma
Rays on the Foodservice Industry: Food Irradiation
10:30 a.m. – 12:00
p.m. 		Creating the Right
Atmosphere for your Restaurant–Music and the Hospitality Industry
12:00 p.m. – 1:30
p.m. 		Dietetics
Roundtable: Choice through the Foodservice Industry
12:00 p.m. – 1:30
p.m. 		Ten Steps to Creating
Customer Loyalty in Diverse Communities
12:00 p.m. – 1:30
p.m. 		Trends in the School
Foodservice Industry
12:00 p.m. – 1:30
p.m. 		Building the Buzz
by Building Partnerships
2:00 p.m. – 3:30
p.m.

You’ve Got the Look!!! Putting the Polish
on Your Marketing Materials

2:00 p.m. – 3:30
p.m. 		Trends on College Campuses
2:00 p.m. – 3:30
p.m. 		On-Site Emergency
Response Planning
2:00 p.m. – 3:30
p.m. 		Double-Digit Sales
Increases are Possible in 2003!
2:30 p.m. – 4:00
p.m.

Putting the Sizzle in Your Learning
Solutions: Online Ordering and Printing

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