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    Olo Releases a Tablet-Based Order Manager for Restaurants

  • Industry News July 25, 2019
    Olo
    While most of Olo’s technology offerings are designed to integrate directly into existing systems, the company built Expo to add new layers of visibility and order management for in-store teams.

    Olo, a leading food ordering platform for the restaurant industry, announced that Expo, its tablet-based order manager, is available for all customers to use. Expo allows restaurant brands and their Front-of-House (FOH) staff to actively manage and ‘expedite’ digital orders on the fly. Orders from direct and indirect channels appear in a single, consolidated stream regardless of how orders are placed and how they are handed off.

    The only fully sanctioned order manager of its kind, Expo is a modern progressive web application designed to provide lightweight access to the digital ordering tools Olo brands already use. Expo works as a standalone system or in conjunction with dozens of popular Point of Sale (POS) systems already integrated with Olo’s digital ordering platform. Expo is fully device and operating system agnostic, allowing restaurants to choose the device that best suits their needs.

    Expo’s public release follows two years of R&D and testing with beta partners. It allows for effortless order and store management of the day’s orders to drive sales and guest satisfaction. Whether orders are picked up in-store, curbside, drive-thru, or sent out for delivery with an in-house or third-party courier, Expo is a window to all orders originating outside the restaurant. It is the only sanctioned order management solution of its kind on the market, offering proper two-way integration to popular marketplaces and DSPs that together enable delivery access to the majority of the U.S. population.

    “Digital ordering has been exploding in popularity and calls for new ways for restaurant teams to manage growing demand,” says Noah Glass, Founder & CEO of Olo. “We’re thrilled to invest in our platform on our customers’ behalf to bring agility to in-store operations with Expo.”

    While most of Olo’s technology offerings are designed to integrate directly into existing systems, the company built Expo to add new layers of visibility and order management for in-store teams. Brands can use Expo to:

    Manage the entire flow of orders from direct (brand apps and website) and indirect (third-party marketplace) channels

    • Early fire an order if a customer arrives ahead of schedule
    • Interface to delivery couriers via approved integrations with Delivery Service Providers (DSPs) such as Caviar, DoorDash, Postmates, Uber Eats, etc.
    • Preview upcoming orders and be alerted of large orders
    • Answer inquiries about recently fulfilled orders

    Earl Enterprises is one of several companies using Expo in select locations.

    “Our restaurants using Expo are thrilled to have the information and tools they need at their fingertips,” says Josi Rodriguez, Marketing Manager at Earl Enterprises. “At our training visits, we saw an immediate improvement in how orders are executed to save our team members’ time and energy.”

    News and information presented in this release has not been corroborated by QSR, Food News Media, or Journalistic, Inc.
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