Papa John’s continues to set the bar high among quick-service restaurants and pizza chains. According to the 2016 American Customer Satisfaction Index (ACSI), Papa John’s ranked first among quick-service pizza brands in customer satisfaction and product quality, while also ranking second overall among limited-service restaurants. This year’s recognition marks the 15th time out of the previous 17 years that the Louisville-based pizza chain led the pizza industry in overall customer satisfaction.
"At Papa John's, it all comes down to better ingredients – and our most important ingredient is our people,” says John Schnatter, Papa John’s founder, chairman, and CEO. “We take care of our people, who in turn go above and beyond to take care of customers. This simple, yet winning formula works because we are never satisfied with good enough. From employee development, such as our 'Driver to CEO' program, to the Clean Label initiative, Papa John's is committed every day to providing a better experience for our team member and customers."
Papa John's earned the highest marks in customer satisfaction and product quality among quick-service pizza restaurants in the individual ACSI ratings. It also improved its overall ASCI score from the previous year, rising four points. These measures are included in the ACSI surveys sent to limited-service restaurant customers in the first quarter of 2016. Papa John's dedication to quality is reinforced by its financial investment of over $100 million annually to provide superior product to its customers. Papa John’s is the first national pizza delivery chain to announce the removal of: preservatives like MSG, BHA and BHT; cellulose and partially hydrogenated oils; artificial flavors and synthetic colors and the removal of high fructose corn syrup across the entire food menu.