“We are honored to have earned this distinction again this year, making Papa John’s the highest rated pizza chain every year in this millennium,” said Papa John's president and chief executive officer, Nigel Travis. “Much has changed since the turn of the century, but one thing has remained the same -- Papa John’s commitment to a superior-quality product and world-class customer service.”
Produced by the Stephen M. Ross Business School at the University of Michigan, in partnership with the American Society for Quality (ASQ), the ACSI is the most respected national economic indicator of satisfaction with the quality of products and services available to U.S. household consumers. In the survey, current customers of the brands included are asked questions about their expectations and perceptions of value and quality. Complete survey results may be viewed at www.theacsi.org.
“Our restaurant operators live by the Papa John’s brand promise of ‘Better Ingredients. Better Pizza,’” said Papa John’s president, USA, Bill Van Epps. “Without the commitment to excellence displayed by our franchise and corporate teams, this title would not be possible. We thank them for their dedication to our company – and to our customers.”