The Subway restaurant chain, committed to always improving the customer experience for every person that visits, has launched the Subway App and order.subway.com. The new features offer the added convenience of remote ordering and payment for its customers in the U.S. Later this year, the brand also plans to add PayPal, a global leader in digital payments, as one of the convenient options customers can use to pay for meals when they order remotely or pay in-store using the Subway App’s mobile payment feature.
Additionally, Android Pay joins Apple Pay as easy and secure payment option for customers to pay for their meals using a mobile device in-store at the point of sale. With the addition of PayPal, Subway restaurants will now offer multiple forms of mobile payment at its 27,000-plus U.S. store locations, the most across the category.
“Our customers are at the center of everything we do, and we know mobile is playing a key role in all of their lives,” says Valencia Johnson, a Subway restaurant manager in Los Angeles, California, who has 19 years of experience helping customers. “The new Subway app makes ordering on-the-go that much easier.”
Using order.subway.com is also an easy option for those on the go. On order.subway.com, customers can choose a restaurant, customize and place their orders, and then pick them up at the restaurant. To further simplify the checkout experience, we will also be enabling PayPal’s One Touch—the faster, easier way to pay for eligible customers checking out online via their phones or laptops. With One Touch, consumers that have opted-in can securely pay in a single touch on their phones or laptops without having to type in any payment credentials, usernames, or passwords.
“As part of our continued commitment to improve, we knew that offering online and mobile tools to our busy customers was critical to ensuring they cannot only eat fresh; but fast,” says Carman Wenkoff, CIO for the Subway® brand. “We are excited to launch our new ordering platforms and will continue to look for new ways to improve the Subway experience.”
“We look forward to introducing PayPal to our future list of payment options,” says Ken Moy, director of global payments & emerging commerce for the Subway brand. “This collaboration will make it quicker and simpler for the 169 million active, global PayPal customers to enjoy a great Subway meal at our more than 27,000 locations in the U.S.”