Pomeroy, a Getronics company and industry recognized leader inoptimizing the IT infrastructure, announced it has been recognized along with HP as Subway’s 2018 Service Provider Partner of the Year for demonstrated excellence and support of Subway and Independent Purchasing Cooperative (IPC), its franchisee-owned cooperative.
Subway and IPC annually honor partners who have exhibited excellence in their support of the Subway brand and whose commitment to their initiatives directly contributed to the success of the franchise owners. Winners are evaluated based upon their support of key Subway Initiatives, Customer Service, Sustainability and Quality
“The partnership with Pomeroy in North America for key Subway restaurant technology initiatives has proven to be a great success for our brand,” says Louis T. Chmielewski, Senior Director of Infrastructure/Operations Technology.
“They have assisted Subway in deploying thousands of devices to our point of sale ecosystem and ensured our restaurant’s growing technology needs have been met. Their commitment to our brand has been demonstrated through every level of their organization and has resulted in happy customers.”
“It is a special honor to be recognized by Subway and IPC in part because this deployment has come to represent one of the best examples of collaborative partnership we have experienced,” says Nana Baffour, Chairman and Group CEO of Getronics and Pomeroy. “It is gratifying to hear our role in supporting Subway’s business transformation may provide franchise owners with a new competitive edge and an improved customer experience.”
Subway franchise owners faced a technology upgrade deadline and thousands of point of sale (POS) devices required replacement. Pomeroy and HP worked closely with IPC and Subway to develop a custom rental program to ease the financial strain and ensure compliance with new software standards. Pomeroy and HP configured and implemented new HP hardware and POS software as part of an aggressive, yet seamless nationwide technology deployment.
“The rental/DaaS (Device as a Service) program provided significant flexibility to the franchisees allowing Subway to select industry leading retail technology, without the burden of upfront financial investments, making the technology affordable to all franchisees”, said Dave Steiner, Pomeroy Vice President of Retail Sales.