Taco Bell Thursday rolled out seven enhanced seven steps throughout its U.S. restaurants “to improve upon restaurant health and safety amid the pandemic.”
The company said it is working to implement the steps as quickly as possible, noting it has 7,000 domestic teams to train.
1. Contactless Service and Payment
- Cash transactions handled contact-free using a sanitized tray
- For credit and debit transactions, the cashier holds payment terminal out the drive-thru window for customers to insert their own card
- PINs or signatures will not be required, so that customers do not have to touch the payment terminal
- Payment terminal is sanitized after every transaction
- Orders are handed out the window on a sanitized tray. Customers take their order off of the tray, ensuring that no contact is made with the cashier
- Cashier does not handle the bagged or boxed food
- Taco Bell encourages customers to order ahead by using the Taco Bell App, skipping payment at the window completely
2. All Employees Wear Gloves and every effort will be made to immediately provide masks to team members as supply is made available. Masks or coverings will be worn wherever required by local authorities
3. Every Order is Sealed once it’s completed
4. Industry-Leading Sanitization Standards through specialized COVID-19 training with industry leading experts
5. Dedicated Cleaning Role to deep clean high frequency customer touchpoints throughout the day
6. Extra Sanitization Options for Customers, including sanitizing stations in the dining room and individual sanitizing wipe with every drive-thru order
7. Employee Temperature Checks at the beginning of each shift and prior to the employee interacting with any food or equipment with infrared contactless temperature scanners.
“The safety of our team members and guests remains our top priority as we continue implementing new ways of engaging and operating amid this rapidly changing health crisis,” says Mike Grams, Taco Bell president, global chief operating officer. “We are incredibly proud of our team members across the country who are working hard to implement these changes and taking care of our fans every day.”
