In an effort to support organic growth through its current strong franchisee base, Teriyaki Madness, a Denver-based Asian food concept, recruited a network of highly skilled operations support staff. The new team, which boasts extensive franchising experience, has been put in place to coach owners through the company’s launch process, a robust and holistic approach to training, and supporting new franchisees, as well as supporting mature owners in similar ways.
Teriyaki Madness has experienced double-digit same store sales increases for six of the last seven years through supporting organic system growth. The new, focused team will help continue this trend by supporting the healthy and growing franchise base already in place, of which 49 percent is comprised by multiunit owners and owners looking to open additional units in 2016.
“This is by far the most experienced group of people I’ve ever worked with, and by capitalizing on each of their individual strengths, Teriyaki Madness continues to offer unprecedented franchisee support that you just can’t find anywhere else in the industry,” says CEO Michael Haith. “Although we are a relatively young brand, our mature systems and executive staff ensures that our franchisees see a rapid return on investment and encourages them to continue to grow with our brand.”
The new operations team places an emphasis on strong pre and post-opening support, and with six new Teriyaki Madness locations already opening in Q1 of 2016, the team has their work cut out for them. During an owner’s launch program, they will interact with every facet of the home office support team, from real estate and construction to training and marketing. In addition to on-site operations training that occurs prior to opening, the operations team will revisit the new location within the first 30 days to ensure that the franchisee is fully equipped with all of the tools and guidance they need to be successful, followed by quarterly business reviews to discuss goals and daily operations for the location. The program is completely personalized and guarantees that each franchisee receives the individual attention they need.
“The Teriyaki Madness corporate support team is extremely knowledgeable and well-versed in the fast-casual dining industry, and they provided me with the highest quality training and operational direction I needed to get my business off the ground,” says Kevin Gordon, owner of Teriyaki Madness of Indianapolis. “From the initial business review to the continuous check-in process, I was given encouraging and positive feedback on how to go above and beyond to be successful in my community.”
Led by executive vice president of Teriyaki Madness, Erin Hicks, the new Teriyaki Madness operations support team will consist of:
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