DTT announced a 30-plus McDonald’s location enterprise contract in Las Vegas, Nevada. Part of the WBF Management franchise, the restaurants are owned and operated by industry veterans Brent Bohn and Mark Watson, who have been DTT customers for approximately three years.
This deal was a direct result of the WBF Management’s experience with DTT in 19 stores located throughout West Palm Beach, Florida. The franchise was extremely pleased with DTT’s attention to detail and the exceptional customer support team, which recently conducted an intensive onsite training for WBF’s store managers. Over the summer, WBF sold its West Palm Beach locations and rapidly picked up 32 McDonald’s restaurants in Las Vegas, after which the enterprise immediately chose DTT as its exclusive loss prevention provider.
“Due to my past experience with DTT, I didn’t hesitate to install the solution in my new stores,” says franchisee Brent Bohn. “The tools are highly comprehensive and customized to our particular needs. Audio was a necessity for us, so we needed a clear and easy-to-use module. DTT’s audio function helps us monitor tone of voice, greetings, upselling, and overall customer interactions. The SmartAudits are another unparalleled feature that give us a concise and effective view of daily operations in a number of important areas such as transactional integrity, food prep, productivity, and safety.”
“It’s always exciting for DTT to contract deals that result from successful enterprise rollouts, and we are delighted to gain additional business from WBF Management,” adds Tom Moran, executive vice president of sales and marketing for DTT. “Our team is dedicated to ensuring a smooth transition so that clients can hit the ground running and see results as soon as possible. We’re tremendously pleased that our solution has proven its value over the years for Brent and WBF, and we anticipate further impact with the new Las Vegas locations in the coming months.”