One-in-four hospitality workers are
dissatisfied with their jobs and 32 percent plan to pursue new opportunities
by the end of the year, according to a recent survey by

Workers cite dissatisfaction with pay, increasingly heavy workloads and the
lack of on-the-job training and development as the leading factors influencing
their decisions to change jobs. The survey, “Job Forecast 2006 –
Hospitality,” was conducted from November 15, 2005 to December 6, 2005.

Compensation continues to top the list of hospitality worker’s concerns.
Thirty-eight percent of hospitality workers say they were given a raise last
year; only 29 percent saw their salaries increase by more than three percent.
Half of hospitality workers say they are not satisfied with the pay they
receive for the amount of effort they put into their work.

Dissatisfaction with pay is often related to workload. More than half of
hospitality workers say their workloads have increased over the last six
months and 31 percent are not happy with the effect workload is having on
their work/life balance. Thirty-nine percent of hospitality workers
characterized their workload as too heavy.

Hospitality workers also voiced concerns over the training and career
development they receive in their current positions. Thirty-six percent of
hospitality workers say they are unhappy with the amount of training
opportunities available to them to development professionally.

“Of all the industries surveyed by, hospitality ranks
amongst the highest for the amount of workers who plan to change jobs,” said
Diane Christopher, Hospitality Employment Expert at
“According to the Bureau of Labor Statistics, the hospitality industry will
create over 1.5 million jobs by the year 2012. This means more opportunities
for job seekers and it signals the need for employers to strengthen their
retention strategies to make sure their top performers don’t get away. ” sees more than 1.9 million job searches in hospitality
every month. offers the hospitality industry multiple touch
points to connect with potential employees. powers the
online career sites for more than 800 partners reaching national, local,
industry, diversity and niche audiences. These include American Hotel &
Lodging Association, and Hotel Business.