Unified Office, Inc., a leading managed services provider offering reliable hybrid cloud-based virtual communications services, IoT and business analytics, announced Tuesday at Enterprise Connect in Orlando its new customer Total Connect Nowsm Operations Management Suite (TCNOMS) customer portal that unites all Total Connect Nowsm services from high quality VoIP and unified communications (UC) to advanced business analytics and Internet of Things (IoT). With this new offering customers are now able to manage and view every aspect of their business communications and IoT services end-to-end, all in one place.
“Businesses rely heavily on voice communications. We wanted to give them the ability to manage all of their Unified Office services from one easy to use software platform.” says Ray Pasquale, CEO & Founder of Unified Office. “As a result, we built a simple to use fully integrated portal for them. They can now manage their whole business from their TCNOMS portal. With TCNOMS they can configure their services, set thresholds, and view alarms and alerts across our entire product portfolio from any device.”
TCNOMS provides advanced analytics for all of a customer’s services and an interface to add, change and configure services. Customers can view all indicators as well across all of their stores or offices, down to a single store or office location from any device, anywhere they happen to be at any time and manage their businesses remotely.
“Our customers are amazed when they see how easy it is to manage and configure their services. From this fully integrated portal they can get all the detail they need to manage their businesses from being able to generate reports to viewing analytics in real-time.” Pasquale adds.
Total Connect Nowsm is an easy to use managed communications service that integrates voice and video communications, messaging, service-level monitoring, business continuity, and business analytics tools for the SMB or franchise owner to better manage their store operations. Unified Office provides an at-a-glance view of customer service responsiveness in real-time, as well as on-demand and scheduled reporting for any store, or combination of stores, all accessible remotely via the Visual Performance Suite’s web-enabled Manager’s Portal.
Unified Office’s Highest Quality Routing Protocol (HQRP) transmission network provides superior VoIP/UC services without the need for costly dedicated T1 access lines or MPLS tunnels. Unified Office’s cloud is elastic and engineered to scale as needed to meet the demands of the largest of companies.