Domino’s Team New Bedford announced that a business communications “Safety and Security Hotline” developed for them by Unified Office, Inc. has provided them with additional driver safety features. Team New Bedford deployed Unified Office’s hybrid cloud-based managed service communications and IoT services along with advanced business analytics in 2016.
“Unified Office goes above and beyond the call of duty with their innovation and their ability to improve our business and the safety of our employees,” says Nelson Hockert-Lotz, Chief Excellence Officer, Domino's Team New Bedford. “Our thanks go out to Unified Office, our business communications provider who worked with us to design a great system for the Team New Bedford Safety and Security Hotline. Having a local Safety and Security hotline is a clear competitive advantage.”
“Nelson Hockert-Lotz is a forward thinker and he asked us to develop this service because he is truly concerned about the safety of his employees and his community,” says Ray Pasquale, Founder & CEO of Unified Office. “This is yet another example of our philosophy of using best of breed, open systems that can be easily customized to meet the material needs of any business. Because there is so much flexibility in Total Connect Now, when customers come to us with great ideas like this we, unlike other providers, are able to quickly implement them and do so at scale.”
Domino’s Team New Bedford uses the dedicated Unified Office Security Hotline to encourage the public to notify the franchise office immediately of Safety and Security issues, lost hot bags, driving complaints, even information on a potential robbery or crime targeting a team member. The hotline calls go directly to the franchisee, or to a virtual answering machine that immediately emails the franchisee and all Store Leadership Team members with a voice recording and caller ID information.
“This Unified Office system allows us to handle safety and security situations in real time, no matter where we are,” says Hockert-Lotz. “Recently, we had a hot bag full of pizzas stolen from a delivery driver. When someone linked to the suspect called the Safety and Security hotline to return the hot bog for a free pizza, we were able to provide local police with the voice recording and caller ID information within the hour. Our immediate response enhances our relationship with local police, improves their response, and allows us to dissuade others from copycat robberies."
As a part of its Total Connect Now offering, Unified Office (UO) provisioned a separate communications hotline service that rings in multiple locations as determined by store management. UO is able to do this because of their unique hybrid cloud-based managed service in conjunction with an on-premise device utilizing their always on fault tolerant HQRPTM cloud-based transmission network.
“Rather than forcing businesses to adapt themselves to an inflexible rigid architecture, we develop custom communications solutions that help them grow their top and bottom line, meet compliance requirements, and even protect their employees. We can do all of this at scale for thousands of businesses anywhere in the world,” Pasquale adds.
Total Connect Nowsm is an easy to use managed communications service that integrates voice and video communications, messaging, service-level monitoring, business continuity, and business analytics tools for the SMB or franchise owner to better manage their store operations. Unified Office provides an at-a-glance view of customer service responsiveness in real-time, as well as on-demand and scheduled reporting for any store, or combination of stores, all accessible remotely via the Visual Performance Suite’s web-enabled Manager’s Portal.