Papa John's International, Inc. announced Monday the appointment of Jim Norberg as its Chief Restaurant Operations Officer. Norberg will oversee the operations of Papa John’s corporate and franchise restaurants in North America.
Norberg, a quick-service industry veteran, spent more than 30 years of his career at McDonald’s. His most recent role was Executive Vice President and Chief Operating Officer, where he managed operations for 14,000 U.S. restaurants. During his time at McDonald’s, Norberg’s leadership was instrumental in unifying company and franchise operations around the brand’s messaging and leading a system-wide review to simplify store operations and menus. His collaboration with the McDonald’s franchisee community also led to the modernization of the customer experience in the chain’s restaurant operations. After his long tenure at McDonald’s, Norberg has served as an independent strategic advisor to organizations in the restaurant, hospitality, entertainment and consumer goods industry.
“Jim has an impressive growth track record, as well as deep-rooted [quick-service] industry knowledge and expertise, making him a welcome addition to our talented leadership team,” says Steve Ritchie, president and CEO of Papa John’s International. “Jim is a seasoned expert whose depth and understanding of restaurant operations and the guest experience will help propel our brand forward and position us for continued success.”
As Chief Restaurant Operations Officer, Norberg will lead the company’s operations excellence team to drive continuous efficiency improvements and deliver sustainable year-over-year increases in sales, customer satisfaction and profit margins for the brand across both its corporate and franchise restaurants.
“I am thrilled to be joining such a strong and talented leadership team and the Papa John’s family,” says Norberg. “This is a once-in-a-lifetime opportunity and I look forward to helping move the brand forward and contribute to the success of our differentiated ‘BETTER INGREDIENTS. BETTER PIZZA.’ brand value proposition.”
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