Overall shipments increased 5 percent in 2006, with specialty stores, quick-service/fast-food restaurants and supercenters providing the greatest growth and department stores showing the only negative growth for the year. Other segments, such as grocery, saw shipments typically including touch-screen, liquid-crystal-display (LCD) interfaces that replaced aging hardware. These trends are expected to continue for 2008, according to the 2008 North American Retail POS Terminal Study, which is available immediately from IHL.
"Upgrades to POS technologies continue to drive store renovation and serve as the primary customer-facing device in retail," says Greg Buzek, president of IHL Consulting Group, a global research and advisory firm that serves retailers and retail technology vendors. "These new industry-standard installations open the door for retailers to add more advanced functionalities such as CRM loyalty systems, cross-channel integration (merging the website with the store for a single view of the customer) and better inventory visibility for associates at the point of customer interaction."
According to the study, retailers in all vertical segments are seeing a larger impact due to the challenges of PCI compliance, and recent security breaches weigh heavily on their POS purchase decision-making process. Retailers want POS systems that are PCI compliant and offer a platform for growth for new applications. These are just some of the findings from IHL's POS market study.
Additional findings include:
* The installed base of WEPOS and Windows XP Embedded terminals increased over 400,000 units in the US and Canada in 2007.
* The installed base of Linux terminals increased over 32 percent year to year.
* In 2008 peripherals such as POS printers, LCD displays and updated scanners should continue to see strong growth, while sales of the core POS unit should slow due to normal purchasing cycles.
IHL's 2008 North American Retail POS Terminal Study reviews the shipments and installed base of POS terminals sold into retailers in North America. It includes market shipment and installed base figures, market value, situation analysis for 10 retail market segments, overall trends affecting the POS market, and forecasts through 2012. The study is available for purchase at www.ihlservices.com.