Industry News | November 22, 2002

Yum! Brands Names Peter Hearl New President of Pizza Hut

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Yum! Brands, Inc., (NYSE:YUM) today announced the promotion of Peter R. Hearl, 51, as president of its Pizza Hut Inc. division, replacing Michael Rawlings, who has resigned to spend more time with his family and pursue personal interests.

Hearl is a twelve-year veteran of Yum! Brands, most recently as executive vice president and chief people officer for the company's 32,500 restaurants and more than 750,000 employees across the system worldwide. Prior to that, Hearl served as executive vice president and chief operations officer of Yum! Restaurants International. Hearl has significant general management experience, having run KFC, Pizza Hut and Taco Bell businesses in the United Kingdom and Continental Europe, Australia, New Zealand, South Africa and the Asia Pacific region.

Hearl is credited as one of the architects of the Yum! Brands international expansion strategy, which is now the single biggest profit driver in the Yum! Brands portfolio. Yum! Restaurants International operates in more than 100 countries around the globe.

"Peter Hearl is a seasoned restaurant executive with a proven track record of driving consistent system sales and profit growth across our international business. His combination of operational and marketing skills, coupled with an ability to lead and develop people, makes him uniquely qualified to take Pizza Hut to the next level," said David C. Novak, Yum! Brands chairman and chief executive officer.

"At the same time, I want to publicly thank Mike Rawlings for his many significant contributions to our company. Under Mike's leadership, Pizza Hut has developed a strong capability to drive product and marketing innovation. Mike's personal decision to spend more time with his family and pursue outside interests was not made easily, and I respect his choice and his commitment to ensure an orderly transition,” Novak said.


My credit card number was obtained and used twice by someone at a Pizza Hut. One problem may be that the drivers who deliver the pizza do not ID the customers when they arrive at the home. WARNING to others----make sure your driver asks for your ID! I won't be using Pizza Hut again. Obviously their security measures (both with the online website and drivers) are not sufficient.

I work for a national steel distributor and on occasion will use your location in Hobbs NM to provide lunch to one of our customers. The last time I did this I was very specific as to the time it needed to be delivered and that I needed a copy of the receipt e-mailed to me.I was told this would not be an issue. That was 11/30/2011..... Still waiting. i have called and spoken to the manager Oscar he tells me it was sent... It wasn't much only about $150.00 but add to that my customer calling to tell me the pizza showed up 45 minutes late and I am NOT happy.What does it take to get a receipt and timely service?

A while back I ordered two pizzas with your any pizza any topping any crust for $10. No where did I see that I was limited to 3 toppings. The manager was rude and said take it or leave it. I should have left it. If you don't like it write to corporate. I filled out the survey online from the receipt. I entered every iota on information requested. I haven't heard back from anyone. Since that incident Papa Murphy's and I have become good friends.Obviously you don't read your surveys and if you do they're just blown off. Apperntly you have enough other customers that you don't need my business. That's okay, there are better products out there and I have found that I don't need yours.

I don't normally complain about products or services, I just go somewhere else. However, something is causing me to comment on a pizza I had from the Pizza Hut in Prattville, Alabama. I am handicapped and the lady who helps me with food stopped by Pizza Hut and brought me a large pepperoni and green olive pizza. Everything was fine(service, etc) except there was practically no toppings. I ate three slices and I had a total of three pepperonis---two on one slice, one on one slice and none on the third. The olives were sliced so small we had to search to determine if they were there---she said "no" but I could faintly taste them. The three pepperonis were sliced so thin they curled up when cooked into a distorted dime shape. She is going to the grocery store and buy pepperoni and olives and add them to the remaining pizza for supper tonite.For 38 years I made paper we sold to box plants to make boxes and we were successful because we NEVER compromised on quality. Customers would leave us on price but they almost always returned(we made a lot of pizza box paper). Paper is a commodity product and I am sure you realize pizza is also(a rough count---we have 11 places to buy pizza in Prattville---population 30K). Price is certainly important, and as many pizzas as you make a few slices of pepperoni adds up into a lot, but I had rather pay a little more and enjoy the taste I expect to get. When Dominos or Papa Johns runs a special they may leave you but if your pizza tastes better they will scrounge up a couple of dollars more and come back. I am sure the reason the picture of the pepperoni pizza on your website has so much pepperoni is to entice someone to buy it. Imagine if you had the picture of the pizza I bought last nite.Meanwhile, I am going to leave you until you make a pepperoni and green olive pizza that actually is that. I will buy my next pizzas from a local restaurant, The Pasta Mill, a little more expensive and no delivery, but very tasty.I am a fan of Yum Brands, even own a little stock, and I am not writing to complain, I am trying to help.

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