Zaxby's Appoints a New VP of Talent Management

    Industry News | November 19, 2012

    Zaxby’s announces the appointment of Richard Fletcher to vice president of talent management for Zaxby’s Franchising Inc. (ZFI). Fletcher has been with ZFI since 2003, most recently serving as senior director of learning and organizational development, where he oversaw creation and implementation of training programs and systems that led to greater efficiency and cost savings at all Zaxby’s locations.

    “Richard’s newest leadership role signifies Zaxby’s commitment to developing talent and becoming a world-class training organization,” says Robert E. Baxley, Zaxby’s chief operating officer. “Richard’s professional insight and years of experience will only continue to grow our best-in-class approach to designing, developing, and delivering training for success.”
    Through Fletcher’s continued efforts, Zaxby’s Franchising Inc., was named the 2011 Champion of Learning by the Greater Atlanta Chapter of the American Society for Training & Development. The designation is awarded to Georgia-based organizations in recognition of their commitment to workplace learning and understanding of its impact on organizational and employee performance.
    During the past nine years, Fletcher redesigned training programs and created award-winning support materials, which resulted in the founding of Zaxby’s Chicken University, leading to more respect for training inside the company and accolades for the Zaxby’s brand within the corporate training industry. His implementation of the chain’s restaurant manager training program through Zaxby’s Learning Center improved the quality of training for managers in less time. Fletcher also implemented the Licensee Managed Training Program, enabling licensees to conduct training for their own employees, saving both time and money. His corporate training programs are developing new leaders and teams for the chain, improving performance in restaurants throughout the company’s operating area.
    “Our brand is much stronger today thanks to Richard’s dedication and leadership,” says Baxley. “He has been integral in the development and execution of our past and current strategic plans. We are fortunate to have someone of Richard’s caliber on our team.”
    Fletcher has more than 25 years of executive level experience in sales, operations, organizational development and training with national companies such as Wolf Camera and Sprint PCS. He is a member of the American Society of Training & Development (ASTD) and is president-elect for the Greater Atlanta chapter. He is an active member of the Council for Hotel and Restaurant Trainers (CHART) and regional director for CHART’s Atlanta Regional Training Forum.


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